Support Board
Date/Time: Tue, 04 Feb 2025 21:57:15 +0000
data and routing issues after switching providers
View Count: 591
| [2020-02-14 12:37:12] |
| User574852 - Posts: 1 |
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I switched my account over to the Denali data feed which also required a new futures account. I use Stage 5 and they switched me to Advantage Futures from a Gain account. When my data/trade service connection is set to Gain/OEC I receive Bid/Ask data and it appears to be Denali based on the increased levels of depth on the dom. However, when following the instructions to switch to the Sierra order routing I loose the data feed. I've been in contact with Stage 5 numerous times with little help.
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| [2020-02-14 16:33:59] |
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Follow the instructions here beginning with step 9: https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#SetupInstructions And use this Edit menu command to translate the symbols: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-14 16:34:44
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