Support Board
Date/Time: Tue, 04 Feb 2025 21:57:05 +0000
Greenchart Major and Minor charting issues
View Count: 955
| [2020-02-13 17:35:11] |
| GCAdmin - Posts: 35 |
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Hello, Lets see if "posting" on your support board will actually get ANYTHING resolved. As I sent this email yesterday THIS WHOLE WEEK we have had members calling into our office stating that their indicators are no longer showing and are only getting candle sticks. This seems to be an issue with the 64 bit on later versions past 1852. Most of our members use the 64 bit and we can not get the indicators to appear and even when they update to the newest version they still do not appear. We have exhausted all that Jen and I know what to do on our side and are asking for help so we can resolve these issues with our members. Please advise us on how to resolve this issue as we are getting multiple calls and emails from members Date Time Of Last Edit: 2020-02-13 17:35:27
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| [2020-02-13 17:47:50] |
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Do you know if your custom studies are compiled for the 64-bit version of Sierra Chart? We will check on our side, if the files are distributed from the Sierra Chart server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-13 17:48:24
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| [2020-02-14 04:35:16] |
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We have looked into this, and we see no problem accessing your Green Chart 64-bit studies. They are all visible and usable. Although on a couple of them, we had an authorization issue, but still they were accessible as far as listing studies and adding them to the chart and getting to the initial processing. For users who are having a problem, refer them to: Resolving Custom Study File and Access Issues Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-14 04:35:39
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| [2020-02-17 19:37:57] |
| microcomp - Posts: 21 |
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This is the same problem I wrote to you about last week -the missing dividing lines between our indicators. In our Green Chart 1 Study there is an ID:1 that contains SG1 and SG2. These are supposed to be a Line Draw Style. They are now listed as Ignore and cannot be changed. What happened in your update last week? Can you change back to our old GreenChart_64.dll as that seems to fix the problem and should be an easy fix for everyone here having problems with their charts. That dll file comes from you and is seems to be downloaded every time we start Green Charts and the new version is causing a problem.
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| [2020-02-17 20:32:04] |
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They are now listed as Ignore and cannot be changed. You need to contact the developer about this and have them resolve this limitation. This is not within our control.What happened in your update last week?
This is totally unrelated to Sierra Chart versions.Can you change back to our old GreenChart_64.dll We need to be provided the old one. Have the developer provide that to us through an account support ticket:https://www.sierrachart.com/usercp.php?page=SupportTickets Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-02-17 20:53:27] |
| microcomp - Posts: 21 |
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The 2/17/2020 version of GreenCharts_64.dll is now working. My charts have the ID:1 dividing lines back and SG1 and SG2 can now be adjusted. Thanks for looking into this and helping us fix this problem.
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