Support Board
Date/Time: Tue, 04 Feb 2025 20:04:32 +0000
[User Discussion] - Market Depth data has been rejected for symbol GGH20
View Count: 538
| [2020-02-12 14:34:26] |
| Robin Wyss - Posts: 7 |
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Iwill send you the log file. there is a problem to connecting to server, the symbol is rejected
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| [2020-02-12 14:36:33] |
| Robin Wyss - Posts: 7 |
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Reading Internal Order ID file. | 2020-02-12 15:26:47.571 Reading Trade Orders file. | 2020-02-12 15:26:47.647 Reading Trade Positions file. | 2020-02-12 15:26:47.647 Reading Account Balance file. | 2020-02-12 15:26:47.647 UDPListener (1736). Port 22904 | Listening on UDP port 22904. | 2020-02-12 15:26:47.661 Software version: 2048 64-bit | 2020-02-12 15:26:47.661 OpenGL enabled | 2020-02-12 15:26:47.661 Usage end date: 2020-12-16 | 2020-02-12 15:26:47.661 Enabled for: Advanced Features 2. | 2020-02-12 15:26:47.661 Enabled for: Sierra Chart Historical Data Service. | 2020-02-12 15:26:47.661 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2020-02-12 15:26:47.661 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-02-12 15:26:47.661 Enabled for exchange: INDEXES_DATA_BARCHART | 2020-02-12 15:26:47.661 Enabled for exchange: Eurex with Market Depth | 2020-02-12 15:26:47.661 Received 1 data feed usernames. | 2020-02-12 15:26:47.661 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-02-12 15:26:47.661 Current selected Data/Trading service: SC Data - All Services | 2020-02-12 15:26:47.661 Custom symbol settings values: disabled | 2020-02-12 15:26:47.661 Chart Update Interval: 10 | 2020-02-12 15:26:47.661 Intraday Data Storage Time Unit: 0 | 2020-02-12 15:26:47.661 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2020-02-12 15:26:47.661 2020-02-12 15:26:47 Local computer time | 2020-02-12 15:26:47.661 2020-02-12 14:26:47 Local computer time in UTC | 2020-02-12 15:26:47.661 2020-02-12 15:26:47 Local computer time in SC Time Zone | 2020-02-12 15:26:47.661 2020-02-12 14:26:48 Server time in UTC | 2020-02-12 15:26:47.661 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-02-12 15:26:47.661 Program path: C:\SierraChart\ | 2020-02-12 15:26:47.661 Data Files path: C:\SierraChart\Data\ | 2020-02-12 15:26:47.661 OS Version Number: 10.0 | 2020-02-12 15:26:47.661 Locale Setting: C | 2020-02-12 15:26:47.661 DLLs: GomMPPro.dll, GomMPPro_64.dll, GomOrderFlowPro.dll, GomOrderFlowPro_64.dll | 2020-02-12 15:26:47.661 Created the DTC Protocol server. | 2020-02-12 15:26:47.674 DTC Protocol Server listening on port 11099. | 2020-02-12 15:26:47.676 Created the DTC Protocol historical data server. | 2020-02-12 15:26:47.676 HD Server Manager | Listening on port 11098 | 2020-02-12 15:26:47.676 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2020-02-12 15:26:47.676 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-02-12 15:26:47.720 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-02-12 15:26:47.720 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-02-12 15:26:47.720 Received 5 login tokens. | 2020-02-12 15:26:47.861 Files to Open on Start up | Opening file: FGBL.cht | 2020-02-12 15:26:50.850 GGH20 5 Min #2 | Reloading chart. | 2020-02-12 15:26:50.915 GGH20 30 Min #3 | Reloading chart. | 2020-02-12 15:26:50.979 GGH20 60 Min #4 | Reloading chart. | 2020-02-12 15:26:51.043 GGH20 1 Day #5 | Reloading chart. | 2020-02-12 15:26:51.107 GGH20 #7 | Reloading chart. | 2020-02-12 15:26:51.180 GGH20 1 Min #1 | Reloading chart. | 2020-02-12 15:26:51.241 GGH20 #8 | Reloading chart. | 2020-02-12 15:26:51.481 GGH20 5 Min #6 | Reloading chart. | 2020-02-12 15:26:51.563 Symbol settings MD5 received. Request ID: 1. | 2020-02-12 15:26:51.578 Symbol settings are up-to-date for scdataallservices. | 2020-02-12 15:26:51.578 GGH20 #8 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-02-12 15:26:51.587 Mapping GGH20 to GGH20. Service code: eurex | 2020-02-12 15:26:51.660 Starting DelayedDownloadMonitoringTimer | 2020-02-12 15:26:51.660 Starting HDTimeoutTimer | 2020-02-12 15:26:51.660 Added historical Intraday data request for GGH20 to the queue. | 2020-02-12 15:26:51.660 Intraday data recording state for symbol GGH20 is set to download 'Pending'. | 2020-02-12 15:26:51.660 Triggering next historical data download in queue. | 2020-02-12 15:26:51.660 HD Request # 1 | Downloading Intraday chart data for GGH20 to the file GGH20.scid. Service: eurex | 2020-02-12 15:26:51.664 HD Request # 1 | Download start date-time: 2020-02-12 15:10:32.000 | 2020-02-12 15:26:51.664 HD Request # 1 | Using server: exchangehistdata2.sierracharts.com port 10150 | 2020-02-12 15:26:51.665 Socket (1) | Creating socket. | 2020-02-12 15:26:51.666 Socket (1) | Connecting to IP: 8.18.161.133. | 2020-02-12 15:26:51.666 HD Request # 1 | Setting DTC encoding to Binary VLS | 2020-02-12 15:26:51.904 HD Request # 1 | Sending historical data logon request message. | 2020-02-12 15:26:51.904 GGH20[M] 1 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2020-02-12 15:26:51.957 HD Request # 1 | Requesting Intraday data. Start date-time: 2020-02-12 15:10:32. Record interval: 0. Symbol: GGH20 | 2020-02-12 15:26:52.020 HD Request # 1 | Decompressing data. | 2020-02-12 15:26:52.135 HD Request # 1 | Receiving Intraday data for GGH20 starting at 2020-02-12 15:10:32 | 2020-02-12 15:26:52.136 Socket (1) | CloseSocket call. | 2020-02-12 15:26:52.137 HD Request # 1 | Historical data for GGH20 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2020-02-12 15:26:52.137 Socket (1) | Shutdown started. Waiting for graceful close. | 2020-02-12 15:26:52.137 Historical data download thread signaled to stop. | 2020-02-12 15:26:52.137 HD Request # 1 | Timestamp of first Intraday data file record written: 2020-02-12 15:10:34 | 2020-02-12 15:26:52.137 HD Request # 1 | Received 500 records from 2020-02-12 15:10:32.000 to 2020-02-12 15:16:52.002 (6.3 minutes) and wrote 499 records for GGH20 | 2020-02-12 15:26:52.137 HD Request # 1 | Completion time: 0s | 2020-02-12 15:26:52.140 HD Request # 1 | Intraday data download complete for GGH20. Unique request ID: 1 | 2020-02-12 15:26:52.140 Removing historical data download ID 1. | 2020-02-12 15:26:52.140 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2020-02-12 15:26:52.140 Triggering next historical data download in queue. | 2020-02-12 15:26:52.140 Socket (1) | Socket gracefully closed by remote side. | 2020-02-12 15:26:52.253 Socket (1) | Closed. | 2020-02-12 15:26:52.253 SC Data - All Services | Connected to data server. | 2020-02-12 15:26:53.565 Triggering next historical data download in queue. | 2020-02-12 15:26:53.566 Triggering next historical data download in queue. | 2020-02-12 15:26:53.566 Triggering next historical data download in queue. | 2020-02-12 15:26:53.566 Triggering next historical data download in queue. | 2020-02-12 15:26:53.566 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2020-02-12 15:26:53.600 Mapping GGH20 to GGH20. Service code: eurex | 2020-02-12 15:26:53.603 SC Data - All Services | Starting real-time market data updates for: GGH20 (GGH20). ID: 1 Service code: eurex | 2020-02-12 15:26:53.603 SC Data - All Services | Using username 0 | 2020-02-12 15:26:53.603 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2020-02-12 15:26:53.603 SC Data - All Services | Requesting security definition data for: GGH20 (GGH20). ID: 1 | 2020-02-12 15:26:53.603 Added historical Intraday data request for GGH20 to the queue. | 2020-02-12 15:26:53.604 Intraday data recording state for symbol GGH20 is set to download 'Pending'. | 2020-02-12 15:26:53.604 Triggering next historical data download in queue. | 2020-02-12 15:26:53.604 DTC Client socket (1) | Creating socket. | 2020-02-12 15:26:53.604 DTC Client socket (1) | Connecting to IP: 8.18.161.135. | 2020-02-12 15:26:53.604 Delaying start of download for GGH20 | 2020-02-12 15:26:53.607 SC Data - All Services | Connected to server. | 2020-02-12 15:26:53.607 SC Data - All Services | Starting socket receive thread. | 2020-02-12 15:26:53.607 SC Data - All Services | Sending encoding request to server: Binary VLS | 2020-02-12 15:26:53.607 SC Data - All Services | Setting DTC encoding to Binary VLS | 2020-02-12 15:26:53.853 SC Data - All Services | Sending logon request message. | 2020-02-12 15:26:53.853 SC Data - All Services | Received logon response. | 2020-02-12 15:26:53.978 SC Data - All Services | Server Name: SC Realtime Server. | 2020-02-12 15:26:53.978 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2020-02-12 15:26:53.978 SC Data - All Services | Successfully connected. | 2020-02-12 15:26:53.978 SC Data - All Services | Trading is not supported. | 2020-02-12 15:26:53.978 SC Data - All Services | Restarting real-time data updates for symbol: GGH20 -> GGH20 | 2020-02-12 15:26:53.978 Symbol Error - GGH20 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2020-02-12 15:26:54.103 SC Data - All Services | Received security definition for symbol GGH20 | 2020-02-12 15:26:54.103 HD Request # 2 | Downloading Intraday chart data for GGH20 to the file GGH20.scid. Service: eurex | 2020-02-12 15:26:54.664 HD Request # 2 | Download start date-time: 2020-02-12 15:16:52.000 | 2020-02-12 15:26:54.664 HD Request # 2 | Using server: exchangehistdata1.sierracharts.com port 10149 | 2020-02-12 15:26:54.664 Socket (2) | Creating socket. | 2020-02-12 15:26:54.665 Socket (2) | Connecting to IP: 8.18.161.135. | 2020-02-12 15:26:54.665 HD Request # 2 | Setting DTC encoding to Binary VLS | 2020-02-12 15:26:54.903 HD Request # 2 | Sending historical data logon request message. | 2020-02-12 15:26:54.903 HD Request # 2 | Requesting Intraday data. Start date-time: 2020-02-12 15:16:52. Record interval: 0. Symbol: GGH20 | 2020-02-12 15:26:55.018 HD Request # 2 | Decompressing data. | 2020-02-12 15:26:55.134 Socket (2) | CloseSocket call. | 2020-02-12 15:26:55.134 Socket (2) | Shutdown started. Waiting for graceful close. | 2020-02-12 15:26:55.134 Historical data download thread signaled to stop. | 2020-02-12 15:26:55.134 HD Request # 2 | Received 1 record from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for GGH20 | 2020-02-12 15:26:55.134 HD Request # 2 | Completion time: 1s | 2020-02-12 15:26:55.134 HD Request # 2 | Intraday data download complete for GGH20. Unique request ID: 2 | 2020-02-12 15:26:55.134 Removing historical data download ID 2. | 2020-02-12 15:26:55.134 Real-time Intraday chart data file updates started for GGH20 | 2020-02-12 15:26:55.134 Intraday chart data file opened for GGH20 | 2020-02-12 15:26:55.134 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2020-02-12 15:26:55.134 Triggering next historical data download in queue. | 2020-02-12 15:26:55.134 Socket (2) | Socket gracefully closed by remote side. | 2020-02-12 15:26:55.249 Socket (2) | Closed. | 2020-02-12 15:26:55.249 Requesting market depth updates for: GGH20 if supported. | 2020-02-12 15:26:58.566 SC Data - All Services | Market Depth data has been rejected for symbol: GGH20. Exchange not authorized. | 2020-02-12 15:26:58.709 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Creating socket. Using TLS 1.2. | 2020-02-12 15:33:49.532 The message log has been sent to support. | 2020-02-12 15:33:49.532 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Connecting to IP: 46.4.97.203. | 2020-02-12 15:33:49.532 Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2020-02-12 15:33:49.725 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | CloseSocket call. | 2020-02-12 15:33:49.981 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Shutdown started. Waiting for graceful close. | 2020-02-12 15:33:49.981 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Socket gracefully closed by remote side. | 2020-02-12 15:33:49.981 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Closed. | 2020-02-12 15:33:49.981 |
| [2020-02-12 15:31:08] |
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We apologize for this. The EUREX exchange is now active on your account. It will go into effect in 2 minutes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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