Support Board
Date/Time: Tue, 04 Feb 2025 20:09:45 +0000
Duplicate fills on Sierra chart
View Count: 640
| [2020-02-11 16:16:39] |
| User548030 - Posts: 25 |
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Hello, I've noticed today in my trading all my morning trades were submitted twice. I've attached the trade activity and trades list. This doesn't seem to be actually filling orders amp futures side. Thanks. |
| [2020-02-11 17:18:02] |
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We are still not sure why there is a problem with duplicate order fills in some cases. We are going to add additional logging today to isolate the problem. Follow through the instructions here to re-download the fills for the trade account since just before the duplicates: Trade Activity Log: Automatically Inserting Missing Order Fills( Automatically Inserting Missing Order Fills) And us know if you still see the duplicates, if so that would indicate the duplicates are on the server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-11 17:19:04
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| [2020-02-11 21:49:49] |
| User548030 - Posts: 25 |
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I followed the instructions and the problem is resolved. Thank you.
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| [2020-02-11 22:55:34] |
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We have been working on this issue this last couple of hours. Either we have it resolved, or the logging is going to help us. The new logging and changes will be in the next release. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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