Support Board
Date/Time: Wed, 04 Dec 2024 08:37:42 +0000
Chart setup
View Count: 603
| [2020-02-10 16:32:10] |
| User276541 - Posts: 2 |
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I am new to Sierra and pack 5 and the account is working fine. However, I have not been able to setup the charts the way I want after reading all the documentation which is confusing as a new user. It is mainly the options and appearance of using Numbers and DOM. Can I pay for a service call to have someone login to help make some basic changes and ask a few questions? 15 minutes on a call with an expert would save me hours trying to figure it out on my own.
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| [2020-02-13 14:59:48] |
| John - SC Support - Posts: 36442 |
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Let us know when would be a good time to call. Also, enter your telephone number or Skype ID where we can get a hold of you on the following page: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-02-27 04:44:50] |
| User276541 - Posts: 2 |
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Could you please contact me at 9am Monday 3/2? Thank you Date Time Of Last Edit: 2020-02-27 14:38:45
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| [2020-02-27 14:40:10] |
| John - SC Support - Posts: 36442 |
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Yes, we will call you then. Note that we call using Skype, so it may show up as not having a number, etc. Be sure to go ahead and pick up at that time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-02 16:09:25] |
| John - SC Support - Posts: 36442 |
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Called and talked with customer. Helped them get through some of the initial setups and showed them around the software.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-28 13:23:29] |
| ThePatientTrader - Posts: 1 |
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Hi John I also need some help can I get a call as well and someone guide me through please anytime after 11 am works for me 305-390-6555
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| [2024-12-02 16:17:00] |
| John - SC Support - Posts: 36442 |
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This is not something we have the time to do anymore. We recommend contacting any of the people at the following link: Sierra Chart Personal Assistance For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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