Support Board
Date/Time: Tue, 04 Feb 2025 19:54:26 +0000
[Locked] - CQG WebAPI login credentials
View Count: 1058
| [2020-02-10 15:58:27] |
| User290150 - Posts: 1 |
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receiving Incorrect user name or password message trying to connect to data though I have not changed my credentials. Just refunded my account for data in sierra this morning. can you assist with reset ?
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| [2020-02-10 16:35:59] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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