Support Board
Date/Time: Mon, 25 Nov 2024 03:06:09 +0000
kagi
View Count: 1822
| [2014-01-06 09:33:04] |
| User19052 - Posts: 13 |
|
periodically I see strange buildings on kagi chart, is this normal?
Date Time Of Last Edit: 2014-01-06 20:47:15
|
kagi.jpg| [2014-01-06 18:30:01] |
| User19052 - Posts: 13 |
|
any comments?
|
| [2014-01-06 19:30:13] |
| |
|
Usually this problem is because you do not have a tick by tick data configuration: http://www.sierrachart.com/index.php?l=doc/doc_TickbyTickDataConfiguration.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-06 19:46:16] |
| User19052 - Posts: 13 |
|
it was actively, check personally on the long time - 10-20 minutes and you will see the problem
|
| [2014-01-07 07:55:39] |
| User19052 - Posts: 13 |
|
there will be some comments?
|
| [2014-01-07 10:10:36] |
| User19052 - Posts: 13 |
|
and today i too see its bug ;-(
|
| [2014-01-07 20:02:55] |
| |
|
We need time to review this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-07 20:16:22] |
| |
|
We have looked into the problem, confirmed the issue, and we will resolve it. Actually the problem is because the underlying chart bars are set to 1 Tick (Number of Trades = 1). A temporary solution will be to set them to 1 Second. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-01-07 20:38:56
|
| [2014-01-07 20:36:17] |
| |
|
We can report, that we do have this problem now resolved. If you would still like a refund, we can do that. We can put out a new release at the end of the day for you to test. So you may want to wait before canceling, so you have time to test this new version. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-01-07 20:36:47
|
| [2014-01-08 12:21:53] |
| User19052 - Posts: 13 |
|
hi I'm testing a version in 1075 and it seems the problem was solved with kagi chart, thanks for the timely response |
To post a message in this thread, you need to log in with your Sierra Chart account: