Support Board
Date/Time: Tue, 04 Feb 2025 16:31:35 +0000
My Data Feed Has Stopped!?!?!?!
View Count: 607
| [2020-02-03 19:49:02] |
| User431425 - Posts: 4 |
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Midway through the day today, my charts stopped loading live data around 12:00 pm CT. I activated and have paid for live data this month here in Feb (it worked this morning). Has anyone else had this problem? I need my charts and my live data! PLEASE HELP
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| [2020-02-03 20:20:29] |
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The problem is you have another computer connected to the data feed. We are going to set you up with our other data feed which allows two connections by default. The first thing we need you to do is to complete the agreements here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements Let us know when done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-03 20:21:04
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| [2020-02-03 20:29:32] |
| John - SC Support - Posts: 37701 |
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We have also emailed you the links to the agreements to the email you have on file with us. Let us know when the agreements have been completed and we can finish setting up the data feed for you.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-02-03 21:40:19] |
| User431425 - Posts: 4 |
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I have completed the first agreement re: Uniform Market Data Subscriber Agreement. I have not however completed the agreement "CME Non Professional Certification" as I am a professional. Per our discussion, on the phone, can you reinstate the data feed please? Thank you.
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| [2020-02-03 21:50:58] |
| John - SC Support - Posts: 37701 |
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You also need to complete the "CME Non Professional Certification" which will certify you as a Professional. Just enter your name and select the "No" button.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-02-03 21:56:39] |
| User431425 - Posts: 4 |
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done and done. thank you. awaiting data feed. please let me know if you need anything else.
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| [2020-02-03 22:09:06] |
| John - SC Support - Posts: 37701 |
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We have gotten you switched over. You will now be getting data from the Denali Exchange Data Feed, and you can have 2 connections at the same time. We have activated the CME For Professionals and the NYMEX for Professionals Exchanges. If you want to make any changes, you can do so here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges To be certain that the changeover is done on your end, be sure to select File >> Disconnect, then File >> Connect to Data Feed. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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