Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Sat, 18 May 2024 05:24:21 +0000
Real Time Data
View Count: 524
| [2020-02-03 14:12:29] |
| klong - Posts: 4 |
|
My live data was deactivated but I have since paid but I am still having problems getting real time data. Can you please give me instructions on how to get my data back live? Kesha Long |
| [2020-02-03 15:46:35] |
| John - SC Support - Posts: 31704 |
|
Since it is the beginning of a new month, you need to login to your funded trading account in order to authorize the lower cost CME Exchange Fees. Refer to the information here: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-02-03 20:01:50] |
| klong - Posts: 4 |
|
I do not have a funded trading account which is why I signed up for the $42 Denali data exchange for users without a trading account. Hopefully I can get this resolved soon.
|
| [2020-02-03 20:07:22] |
| |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: