Support Board
Date/Time: Tue, 04 Feb 2025 19:54:42 +0000
Showing order fills
View Count: 1716
| [2020-01-31 04:30:28] |
| User863830 - Posts: 23 |
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In the newer versions when I select "show order fills", my previous orders (same day) don't show. If feature is on, the orders will start to show, but if I toggle off and then on again they don't come back. |
| [2020-01-31 22:12:40] |
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There are two things to check. Check the Order Fills Start Date-Time for the chart: Chart Settings: Order Fills Start Date-Time (Chart >> Chart Settings >> Trading menu) Also be aware there can be a delay with the display of the fills: Chart Trading and the Chart DOM: Delay with Displaying Order Fills / No Fills Displayed An update to prerelease 2042. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-02-03 13:57:49] |
| User863830 - Posts: 23 |
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Start Date Time is Blank (show all) Delay time - I've left show order fills for the remainder of the day and still no show Updated to prerelease 2042 and still not working. In previous versions I was able to toggle the "show order fills" on the chart and they would show. Something changed in a recent update and they stopped coming back after I de-select the option. |
| [2020-02-04 10:02:34] |
| Sierra_Chart Engineering - Posts: 18248 |
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We now recognize what the issue is. This is resolved. Update to prerelease 2044 following these instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-04 10:03:24
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| [2020-02-08 09:11:14] |
| Profile Trader - Posts: 177 |
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I have been having this same issue and have now updated to release 2044. But I have lost everything now. All past orders... on my charts that I had open. I am logged into a transact sim account to my active one, not a demo account. Do they store sim account orders to load when you restart? for just the same day? Previous days? Log says it is attempting to get orders for that day but I have the Trade activity log set to go back much further. Will SC store these trades if I have it open during those days and keep them if transact won't resend them days later after a restart??? Thanks for your insight in advance. |
| [2020-02-10 08:25:30] |
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You definitely should not have any lost order fills. Use version 2048: Software Download: Fast Update Then go to the Trade Activity Log and look for the fills: Trade Activity Log: Viewing Historical Trade Activity Confirm the order fills are there. Let us know. Transact does not provide order fill history beyond the current trading day. You have to keep Sierra Chart running to capture them in real time. Or you could use this service: Simulated Futures Trading Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-02-11 08:11:25] |
| Profile Trader - Posts: 177 |
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upgraded to 2048 before trading today. Orders show up on chart that I have Chart Trade Mode On and show order fills. If I go back and try and turn on the same features on another chart after trading the orders will not show up on that chart. If I turn off the options on the first chart showing the orders and turn it back on they don't come back. One of the log line items says Flagging orders waiting for service update. Account:No account specified but I have gone in to Trade Window and chosen correct account. |
| [2020-02-11 10:43:00] |
| Sierra_Chart Engineering - Posts: 18248 |
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The issue could be that there needs to be time for the order fill query to complete as explained here: Chart Trading and the Chart DOM: Delay with Displaying Order Fills / No Fills Displayed That section explains also how to update the existing trade activity to the more optimized format. If you continue to have a problem we can do a remote assistance session to look into this. There really should not be any issue here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-02-11 19:52:36] |
| Profile Trader - Posts: 177 |
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I show orders and fills during the day but do not show any orders in the trade activity log
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Attachment Deleted.  SC order sheet.png / V - Attached On 2020-02-11 19:52:08 UTC - Size: 158.39 KB - 421 views |
| [2020-02-12 02:50:20] |
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We would like to look into this on your system using remote assistance. Let us know when we could call.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-12 02:50:30
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| [2020-02-12 03:15:07] |
| Profile Trader - Posts: 177 |
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any time between 4pm est and 1 am est
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| [2020-02-12 04:37:00] |
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User called, all questions answered. The Order Fills Start Date-Time need to be adjusted appropriately in the chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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