Support Board
Date/Time: Tue, 04 Feb 2025 16:42:46 +0000
System locking up
View Count: 635
| [2020-01-30 23:17:18] |
| User910795 - Posts: 35 |
|
I have been having new and unusual problems with my system locking up today. I am attaching the message log from the symbol that seems to have created most of the problem. It is locking up mostly while I ma changing the symbol in the chart settings section. I am running about 6-8 windows with studies on each symbol so there is a pretty good bit of data involved, but I have been running 8 to 10 symbols at a time with no problem and today it is locking up with only one wymbol running. I had some tight storage issues but I cleared that up and have 25.6 of 111 gb free. That should be no problem. Internet speed is good. So let me know what you see. Software version: 2028 64-bit | 2020-01-30 17:04:16.095 Usage end date: 2020-04-22 | 2020-01-30 17:04:16.095 Enabled for: Advanced Features 2. | 2020-01-30 17:04:16.095 Enabled for: Sierra Chart Historical Data Service. | 2020-01-30 17:04:16.095 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2020-01-30 17:04:16.095 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-01-30 17:04:16.095 Enabled for exchange: INDEXES_DATA_BARCHART | 2020-01-30 17:04:16.095 Enabled for exchange: CME (Trading Account Required) | 2020-01-30 17:04:16.095 Enabled for exchange: CBOT (Trading Account Required) | 2020-01-30 17:04:16.095 Enabled for exchange: COMEX (Trading Account Required) | 2020-01-30 17:04:16.095 Enabled for exchange: NYMEX (Trading Account Required) | 2020-01-30 17:04:16.095 Enabled for exchange: ICE USA | 2020-01-30 17:04:16.095 Enabled for exchange: U.S. Equities (NYSE, NASDAQ, AMEX, BATS) | 2020-01-30 17:04:16.095 Enabled for exchange: BATS (NYSE, NASDAQ) | 2020-01-30 17:04:16.095 Received 1 data feed usernames. | 2020-01-30 17:04:16.095 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-01-30 17:04:16.095 Current selected Data/Trading service: Interactive Brokers | 2020-01-30 17:04:16.095 Custom symbol settings values: disabled | 2020-01-30 17:04:16.095 Chart Update Interval: 500 | 2020-01-30 17:04:16.095 Intraday Data Storage Time Unit: 0 | 2020-01-30 17:04:16.095 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-01-30 17:04:16.095 2020-01-30 17:04:16 Local computer time | 2020-01-30 17:04:16.095 2020-01-30 23:04:16 Local computer time in UTC | 2020-01-30 17:04:16.095 2020-01-30 17:04:16 Local computer time in SC Time Zone | 2020-01-30 17:04:16.095 2020-01-30 23:00:05 Server time in UTC | 2020-01-30 17:04:16.095 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-01-30 17:04:16.095 Program path: C:\SierraChart\ | 2020-01-30 17:04:16.095 Data Files path: C:\SierraChart\Data\ | 2020-01-30 17:04:16.095 OS Version Number: 10.0 | 2020-01-30 17:04:16.095 Locale Setting: C | 2020-01-30 17:04:16.095 DLLs: MAutoFloorCeiling.dll, MAutoFloorCeiling_64.dll, MBidAskOscillator.dll, MBidAskOscillator_64.dll, MBoxChart.dll, MBoxChart_64.dll, MBoxHistogram.dll, MBoxHistogram_64.dll, MCumulativeDelta.dll, MCumulativeDelta_64.dll, MGannSwing.dll, MGannSwing_64.dll, MPace.dll, MPace_64.dll, MWaveChart.dll, MWaveChart_64.dll, MWaveHistogram.dll, MWaveHistogram_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-01-30 17:04:16.097 Message from IB: Market data farm connection is inactive but should be available upon demand.cafarm. IB Error Code: 2108. Request ID: -1. | 2020-01-30 17:05:35.896 Message from IB: Market data farm connection is inactive but should be available upon demand.cafarm. IB Error Code: 2108. Request ID: -1. | 2020-01-30 17:05:35.897 Message from IB: Market data farm connection is inactive but should be available upon demand.usfuture.il. IB Error Code: 2108. Request ID: -1. | 2020-01-30 17:05:35.900 Message from IB: Market data farm connection is inactive but should be available upon demand.usfuture.il. IB Error Code: 2108. Request ID: -1. | 2020-01-30 17:05:35.900 Message from IB: Market data farm connection is inactive but should be available upon demand.afarm. IB Error Code: 2108. Request ID: -1. | 2020-01-30 17:05:35.903 Message from IB: Market data farm connection is inactive but should be available upon demand.afarm. IB Error Code: 2108. Request ID: -1. | 2020-01-30 17:05:35.903 Message from IB: Market data farm connection is inactive but should be available upon demand.eufarm. IB Error Code: 2108. Request ID: -1. | 2020-01-30 17:05:35.905 Message from IB: Market data farm connection is inactive but should be available upon demand.eufarm. IB Error Code: 2108. Request ID: -1. | 2020-01-30 17:05:35.905 Exchange match found. Symbol: ZW-######-ECBOT. Exchange: cbot. Trading account required. Feed1 | 2020-01-30 17:06:55.237 Added historical Intraday data request for ZW-202003-ECBOT to the queue. | 2020-01-30 17:06:55.237 Intraday data recording state for symbol ZW-202003-ECBOT is set to download 'Pending'. | 2020-01-30 17:06:55.237 Triggering next historical data download in queue. | 2020-01-30 17:06:55.237 Reloading all charts with filename: ZW-202003-ECBOT.scid | 2020-01-30 17:06:55.237 HD Request # 5 | Downloading Intraday chart data for ZW-202003-ECBOT to the file ZW-202003-ECBOT.scid. Service: cbot | 2020-01-30 17:06:55.237 HD Request # 5 | Download start date-time: 2019-11-09 18:00:00.000 | 2020-01-30 17:06:55.238 HD Request # 5 | Using server: exchangehistdata2.sierracharts.com port 10150 | 2020-01-30 17:06:55.238 Socket (3) | Creating socket. | 2020-01-30 17:06:55.238 Socket (3) | Connecting to IP: 8.18.161.133. | 2020-01-30 17:06:55.238 Exchange match found. Symbol: ZW-######-ECBOT. Exchange: cbot. Trading account required. Feed1 | 2020-01-30 17:06:55.303 ZW-202003-ECBOT [CV][M] 50 Volume #3 | Reloading chart. | 2020-01-30 17:06:55.304 Exchange match found. Symbol: ZW-######-ECBOT. Exchange: cbot. Trading account required. Feed1 | 2020-01-30 17:06:55.304 ZW-202003-ECBOT [CV][M] 50 Volume #3 | Waiting for historical downloads to complete with the IDs: 5, | 2020-01-30 17:06:55.313 HD Request # 5 | Setting DTC encoding to Binary VLS | 2020-01-30 17:06:55.331 HD Request # 5 | Sending historical data logon request message. | 2020-01-30 17:06:55.331 HD Request # 5 | Requesting Intraday data. Start date-time: 2019-11-09 18:00:00. Record interval: 0. Symbol: ZWH20 | 2020-01-30 17:06:55.376 Exchange match found. Symbol: ZW-######-ECBOT. Exchange: cbot. Trading account required. Feed1 | 2020-01-30 17:06:55.435 ZW-202003-ECBOT [CV][M] 50 Trades #6 | Reloading chart. | 2020-01-30 17:06:55.436 Exchange match found. Symbol: ZW-######-ECBOT. Exchange: cbot. Trading account required. Feed1 | 2020-01-30 17:06:55.437 ZW-202003-ECBOT [CV][M] 50 Trades #6 | Waiting for historical downloads to complete with the IDs: 5, | 2020-01-30 17:06:55.445 Exchange match found. Symbol: ZW-######-ECBOT. Exchange: cbot. Trading account required. Feed1 | 2020-01-30 17:06:55.493 ZW-202003-ECBOT [CV][M] 1 Min #4 | Reloading chart. | 2020-01-30 17:06:55.494 Exchange match found. Symbol: ZW-######-ECBOT. Exchange: cbot. Trading account required. Feed1 | 2020-01-30 17:06:55.494 ZW-202003-ECBOT [CV][M] 1 Min #4 | Waiting for historical downloads to complete with the IDs: 5, | 2020-01-30 17:06:55.502 HD Request # 5 | Decompressing data. | 2020-01-30 17:06:56.161 HD Request # 5 | Receiving Intraday data for ZW-202003-ECBOT starting at 2019-11-10 19:00:00 | 2020-01-30 17:06:56.312 HD Request # 5 | Timestamp of first Intraday data file record written: 2019-11-10 19:00:00 | 2020-01-30 17:06:56.313 Socket (3) | CloseSocket call. | 2020-01-30 17:07:04.540 Historical data download thread signaled to stop. | 2020-01-30 17:07:04.540 Socket (3) | Shutdown started. Waiting for graceful close. | 2020-01-30 17:07:04.540 HD Request # 5 | Received 1227027 records from 2019-11-10 19:00:00.000 to 2020-01-30 13:19:59.003 (80.8 days) and wrote 1227027 records for ZW-202003-ECBOT | 2020-01-30 17:07:04.541 HD Request # 5 | Completion time: 9s | 2020-01-30 17:07:04.541 HD Request # 5 | Intraday data download complete for ZW-202003-ECBOT. Unique request ID: 5 | 2020-01-30 17:07:04.541 Removing historical data download ID 5. | 2020-01-30 17:07:04.541 Real-time Intraday chart data file updates started for ZW-202003-ECBOT | 2020-01-30 17:07:04.541 Intraday chart data file opened for ZW-202003-ECBOT | 2020-01-30 17:07:04.541 Triggering next historical data download in queue. | 2020-01-30 17:07:04.541 Socket (3) | Socket gracefully closed by remote side. | 2020-01-30 17:07:04.579 Socket (3) | Closed. | 2020-01-30 17:07:04.579 ZW-202003-ECBOT [CV][M] 50 Volume #3 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-01-30 17:07:04.813 Exchange match found. Symbol: ZW-######-ECBOT. Exchange: cbot. Trading account required. Feed1 | 2020-01-30 17:07:04.814 ZW-202003-ECBOT [CV][M] 50 Volume #3 | Reloading chart. | 2020-01-30 17:07:04.814 ZW-202003-ECBOT [CV][M] 50 Volume #3 | StartDateTimeForLoadingOrderFills: 2020-01-29 17:00:00 | 2020-01-30 17:07:04.878 ZW-202003-ECBOT [CV][M] 50 Trades #6 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-01-30 17:07:05.040 Exchange match found. Symbol: ZW-######-ECBOT. Exchange: cbot. Trading account required. Feed1 | 2020-01-30 17:07:05.041 ZW-202003-ECBOT [CV][M] 50 Trades #6 | Reloading chart. | 2020-01-30 17:07:05.041 ZW-202003-ECBOT [CV][M] 1 Min #4 | Download is complete for all contract months in chart. Proceeding with data load. | 2020-01-30 17:07:05.059 Exchange match found. Symbol: ZW-######-ECBOT. Exchange: cbot. Trading account required. Feed1 | 2020-01-30 17:07:05.060 ZW-202003-ECBOT [CV][M] 1 Min #4 | Reloading chart. | 2020-01-30 17:07:05.060 ZW-202003-ECBOT [CV][M] 50 Trades #6 | StartDateTimeForLoadingOrderFills: 2020-01-29 17:00:00 | 2020-01-30 17:07:05.099 ZW-202003-ECBOT [CV][M] 1 Min #4 | StartDateTimeForLoadingOrderFills: 2020-01-29 17:00:00 | 2020-01-30 17:07:05.131 Exchange match found. Symbol: ZW-######-ECBOT. Exchange: cbot. Trading account required. Feed1 | 2020-01-30 17:07:05.311 ZW-202003-ECBOT [CV][M] 50 Volume #3 | Reloading chart. | 2020-01-30 17:07:05.311 ZW-202003-ECBOT [CV][M] 50 Volume #3 | StartDateTimeForLoadingOrderFills: 2020-01-29 17:00:00 | 2020-01-30 17:07:05.374 Exchange match found. Symbol: ZW-######-ECBOT. Exchange: cbot. Trading account required. Feed1 | 2020-01-30 17:07:05.553 ZW-202003-ECBOT [CV][M] 50 Trades #6 | Reloading chart. | 2020-01-30 17:07:05.553 Exchange match found. Symbol: ZW-######-ECBOT. Exchange: cbot. Trading account required. Feed1 | 2020-01-30 17:07:05.571 ZW-202003-ECBOT [CV][M] 1 Min #4 | Reloading chart. | 2020-01-30 17:07:05.571 ZW-202003-ECBOT [CV][M] 50 Trades #6 | StartDateTimeForLoadingOrderFills: 2020-01-29 17:00:00 | 2020-01-30 17:07:05.605 ZW-202003-ECBOT [CV][M] 1 Min #4 | StartDateTimeForLoadingOrderFills: 2020-01-29 17:00:00 | 2020-01-30 17:07:05.667 |
| [2020-01-31 15:28:08] |
| John - SC Support - Posts: 37703 |
|
There is nothing in the log showing any particular issue. The first thing to do is to go through the information here and see if any external studies are causing a problem: Sierra Chart Unexpectedly Shutting Down | Memory Errors | Unusual Software Problems | Exception Errors | Freezing of User Interface: Problems Caused by Advanced Custom Studies For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-31 21:54:48] |
| Sierra_Chart Engineering - Posts: 18246 |
|
The problem is likely caused by Custom Studies. Run Sierra Chart in Safe Mode.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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