Support Board
Date/Time: Tue, 04 Feb 2025 14:44:39 +0000
you have just filled me again at an unfillable price!!!!!!
View Count: 678
| [2020-01-30 08:18:54] |
| User849502 - Posts: 353 |
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Whilst I was typing that first error report I put a stop in at 3245.25, the ticket window hasn't been touched and it clearly says stop limit. You will see you filled me at 01.51.20 at 3244.25. YET AGAIN DURING THAT TIME PERIOD, NOR THE MINUTE AFTER, DID THE FUTURE EVER TRADE THAT LOW. WTF IS GOING HERE??? Sorry if I am sounding a bit ranty and MAD but wouldn't you be if not once but twice you filled at unfillable prices. I want someone to contact ASAP. Your system has something very wrong with it. i have included my logs, you can call up your own 1 min mes chart and see that in that time period it most certainly DID NOT TRADE AT THAT PRICE |
 TradeActivityLog.txt 2.txt - Attached On 2020-01-30 08:17:26 UTC - Size: 5.7 KB - 356 views |
| [2020-01-30 08:53:16] |
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Over the last 1.5 hours approximately the market has traded as low as 3239.50: http://www.sierrachart.com/image.php?Image=158037427270.png No one is going to contact you over this. This is not within the scope of our support. This is between you and your broker. You put the orders in, and you received fills from the exchange. This is between you and your broker and the exchange. We will not get involved in this. It is not proper to be making these postings here. In the same way it is not appropriate to be contacting TT about this either. You must be looking at the wrong price based on your other post. You need to look at the FillPrice column. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-30 09:11:18
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