Support Board
Date/Time: Tue, 04 Feb 2025 14:38:23 +0000
DOM not working
View Count: 573
| [2020-01-29 18:52:42] |
| User454391 - Posts: 3 |
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Hi, bids and offers freeze (do not follow the market price as shown in print screen). Tried using other symbols and same thing is happening. Pls fix. Ty. |
Attachment Deleted.  Capturar.PNG / V - Attached On 2020-01-29 18:52:02 UTC - Size: 72.47 KB - 212 views |
| [2020-01-29 19:01:51] |
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This is a BitMex market data feed problem from the source. Are you still noticing the issue at this time? We have reset one of the connections to BitMex and do not see the problem on the other connection.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-29 22:35:09] |
| User454391 - Posts: 3 |
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Yes. The prob still persists. Ive also tried deiribit and having the same prob.
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| [2020-01-29 23:03:33] |
| Sierra_Chart Engineering - Posts: 18240 |
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Not sure if this is the problem but you are running a very old version of Sierra Chart. Update to the current version: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-29 23:17:52] |
| User454391 - Posts: 3 |
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That solved the prob. Ty!
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