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Chart Cannot Be Found

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[2020-01-27 22:40:18] #1 [Go To First Post]
Furinkazan - Posts: 19
From time to time my chart would disappear from my charbook. The attached file of the chartbook shows no chart. I tried to maximize and restore the window to no avail. I'm not sure if the chart is hidden. Is there a hidden function? How do I bring back the chart?


Attachment Deleted. Chart Cannot be Found.png / V - Attached On 2020-01-27 22:37:19 UTC - Size: 162.24 KB - 236 views

[2020-01-28 02:42:00] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Go to the CW menu of the main window. Do you see the chart listed there? Select it from that menu and then select Window >> Restore and then Window >> Maximize. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-01-28 03:02:52] #3 [Go To First Post]
Furinkazan - Posts: 19
It says "No Child Windows Open". So it's gone?!

[2020-01-28 17:52:09] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 14076
Yes. Use a backup Chartbook: Chartbooks (Workspaces): Accessing a Backup Chartbook File Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-01-28 18:42:55] #5 [Go To First Post]
Furinkazan - Posts: 19
Yes I've been restoring charts via backup chartbooks. However, this happened several times already in the past month. It happened on multiple chartbooks, but not all the chartbooks that were open at that time. I could recover the charts from backups, but it's scary that a chart would just disappear. I used these charts for automated trading, so it's very important this doesn't happen. Any way to further troubleshoot this issue?

[2020-01-28 19:41:12] #6 [Go To First Post]
Sierra_Chart Engineering - Posts: 14076
Never in the history of Sierra Chart, has anyone ever reported anything like this. A problem like this does not exist within Sierra Chart and we think the issue you are having has to do with the operating system displaying the window. Also refer to help topic 17 in case you are running custom studies: Sierra Chart Unexpectedly Shutting Down \| Memory Errors \| Unusual Software Problems \| Exception Errors \| Freezing of User Interface Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-28 19:42:08

[2020-01-28 20:07:19] #7 [Go To First Post]
Sierra_Chart Engineering - Posts: 14076
Does this problem happen when a Chartbook is open? Or when you open a Chartbook, a chart that you expect to see is not there? In this last case, there must have been a problem saving the Chartbook. Or somehow the Chartbook file was changed in some way externally. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-28 20:07:34

[2020-01-28 20:49:13] #8 [Go To First Post]
Furinkazan - Posts: 19
When this did happen, it always happened in the following manner: * Open multiple chartbooks. * Everything is fine. * Click on each of the chartbooks to check. One of the chartbooks would be missing charts. Some observations: * This seems to happen only when multiple chartbooks are opened. * At any one time, only one chartbook out of multiple open chartbooks was affected. Every charts in every chartbook has custom studies.

[2020-01-28 23:01:21] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Ok then what is happening, is that there is a failure to create the windows because there are too many of them. This is due to an operating system limitation. Use multiple instances of Sierra Chart to distribute the Chartbook's among multiple processes: Using DTC Server for Data and Trading in Another Sierra Chart Instance And you should run Sierra Chart in Safe Mode to rule out custom studies as being a cause. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-28 23:02:09

[2020-01-29 02:18:37] #10 [Go To First Post]
Furinkazan - Posts: 19
So this problem is not caused by resource constraints on the computer--too little memory/CPU, etc. I'm running Sierra Chart on a virtual private server. If I configured more memory/CPU, Will I still run into the same problem? How many chartbooks can be opened simultaneously? I only had max of 5 opened. Each of the chartbooks contains only 1 chart. Each chart has at most 2 custom studies and at most 8 SC studies. This doesn't seem like a lot. The entire VPS is dedicated to running Sierra Chart. The VPS has 4GB RAM, 2 Core CPU, and 80GB SSD, of which only 17 GB is used.

[2020-01-29 09:44:10] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
It is caused by limitations in Windows. Sierra Chart has no limits on the number of charts or Chartbook. None at all. We really recommend you use a dedicated server. However, five Chartbooks with one chart is certainly not a problem. Another thing you can do is to enable this option: General Settings Window: Destroy Chart Windows when Hidden (Global Settings >> General Settings >> GUI >> Application GUI) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-29 09:44:34

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