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Direct MessagesDate/Time: Sat, 18 May 2024 11:37:09 +0000
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| [2020-01-27 19:02:24] |
| Robert Wojczak - Posts: 143 |
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My COMEX and NYMEX feeds are not updating
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| [2020-01-27 20:37:18] |
| Sierra_Chart Engineering - Posts: 14423 |
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We apologize for the delay. We are looking into this now. The problem is you have multiple exchanges activated and they may be potentially conflicting with each other.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-27 20:41:44] |
| Sierra_Chart Engineering - Posts: 14423 |
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We do not see any reason for there to be a problem. Be sure the option for Support Sierra Chart Data Feeds in the Data/Trade Service Settings is Enabled. If it was not Enabled and you changed it to Enabled, then be sure to select File >> Disconnect, then File >> Connect to Data Feed. If you are still having problems after the above, then follow these steps to get us a copy of your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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