Support Board
Date/Time: Tue, 04 Feb 2025 13:51:35 +0000
Will not connect
View Count: 601
| [2020-01-27 05:30:57] |
| Sierra_Chart Engineering - Posts: 18240 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Select File >> Connect to Data Feed. After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-27 15:26:49] |
| User244521 - Posts: 2 |
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Here is the copy of my message log: Software version: 2038 64-bit | 2020-01-27 15:26:03.626 Usage end date: 2020-02-28 | 2020-01-27 15:26:03.626 Enabled for: Sierra Chart Historical Data Service. | 2020-01-27 15:26:03.626 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-01-27 15:26:03.626 Current selected Data/Trading service: Rithmic Trading | 2020-01-27 15:26:03.626 Custom symbol settings values: enabled | 2020-01-27 15:26:03.626 Chart Update Interval: 500 | 2020-01-27 15:26:03.626 Intraday Data Storage Time Unit: 1 | 2020-01-27 15:26:03.626 Time Zone: +00:00:00 (UTC+00) | 2020-01-27 15:26:03.626 2020-01-27 05:26:03 Local computer time | 2020-01-27 15:26:03.626 2020-01-27 15:26:03 Local computer time in UTC | 2020-01-27 15:26:03.626 2020-01-27 15:26:03 Local computer time in SC Time Zone | 2020-01-27 15:26:03.626 2020-01-27 15:23:53 Server time in UTC | 2020-01-27 15:26:03.626 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-01-27 15:26:03.626 Program path: C:\SierraChart\ | 2020-01-27 15:26:03.626 Data Files path: C:\SierraChart\Data\ | 2020-01-27 15:26:03.626 OS Version Number: 10.0 | 2020-01-27 15:26:03.626 Locale Setting: C | 2020-01-27 15:26:03.626 DLLs: UserContributedStudies_64.dll | 2020-01-27 15:26:03.626 Rithmic Trading | Port for executable: 63462 | 2020-01-27 15:26:07.552 Listening socket (1444). Port 63462 | Closed. | 2020-01-27 15:26:07.552 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2020-01-27 15:26:07.553 Created process C:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:63462. Current folder: C:\SierraChart\Rim | 2020-01-27 15:26:07.569 Rithmic Trading | Bridge process is not running! | 2020-01-27 15:26:09.559 Rithmic Trading | Connecting to the server 127.0.0.1. Port 63462 | 2020-01-27 15:26:09.560 DTC Client socket (2) | Creating socket. | 2020-01-27 15:26:09.560 DTC Client socket (2) | Connecting to IP: 127.0.0.1. | 2020-01-27 15:26:09.560 DTC Client socket (2) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2020-01-27 15:26:11.563 * DTC Client socket (2) | CloseSocket call. | 2020-01-27 15:26:11.563 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-01-27 15:26:11.563 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-01-27 15:26:11.563 DTC Client socket (2) | Closed. | 2020-01-27 15:26:11.563 DTC Client socket (0) | CloseSocket call. | 2020-01-27 15:26:11.574 Rithmic Trading | Disconnected. | 2020-01-27 15:26:11.574 DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-01-27 15:26:18.899 * DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-01-27 15:26:18.899 DTC Client socket (1) | Closed. | 2020-01-27 15:26:18.899 |
| [2020-01-27 20:29:54] |
| Sierra_Chart Engineering - Posts: 18240 |
|
Could you tell us who your futures broker is? We have discontinued support for Rithmic. But there are alternatives available.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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