Support Board
Date/Time: Sun, 24 Nov 2024 01:31:10 +0000
SIM mode won't deactivate
View Count: 1591
| [2020-01-24 15:25:22] |
| grantbutters - Posts: 1 |
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Hey all, I just got a new computer so I had to redownload all my chartbooks. When I downloaded it "SIM" mode was automatically checked. Now when I try to uncheck it and turn SIM mode off it won't let me. The pop up comes up and asks me if I want to disable Sierra Chart Trade Simulation Mode and I click "Yes". It shows it is off but the second I make a trade, SIM mode pops back on. Your assistance is appreciated. Thanks
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| [2020-01-24 19:43:22] |
| Sierra_Chart Engineering - Posts: 17154 |
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You need to set Global Settings >> Data/Trade Service Settings >> Service to the actual [Trading] service you want to use. You are just using a data only service.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-05 06:26:49] |
| User745789 - Posts: 313 |
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I had this as well, and solved it per the post here. I have deselected "SC Data All Services [Data]" selected "CQG API [Trading]" as my broker routes with CQG. However I now wish to clarify: - I am still getting data from Denali Eurex - At the same time I am routing via CQG for trading. I am pretty sure that is correct as I have no other daya subscription. But want to be crystal clear. |
| [2024-07-05 11:35:39] |
| Sierra_Chart Engineering - Posts: 17154 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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