Support Board
Date/Time: Mon, 25 Nov 2024 01:27:40 +0000
Eurex Market Data + DOM Problems
View Count: 1590
| [2014-01-03 16:06:35] |
| gfs117 - Posts: 24 |
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I subscribed to the Sierra Chart realtime Eurex data feed, but I cannot get it to work. The Sierra Chart software does not provide realtime data and I cannot see market depth (I'm using Interactive Brokers and SC version 1070). This is what the log looks like: Mapping GBL-201403-DTB to GGH14. Service code: eurex | 2014-01-03 17:02:22 SC Exchange Data - Starting real-time market data updates for: GGH14 | 2014-01-03 17:02:22 HD Request # 5 - Downloading Intraday chart data for GBL-201403-DTB to the file GBL-201403-DTB.scid. Service: eurex | 2014-01-03 17:02:22 HD Request # 5 - Download start Date-Time: 2014-01-03 16:36:07.0 | 2014-01-03 17:02:22 HD Request # 5 - Using server: scdf2.sierracharts.com port 10149 | 2014-01-03 17:02:22 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-01-03 17:02:22 Symbol Error - GBL-201403-DTB is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2014-01-03 17:02:22 The network socket is connected. | 2014-01-03 17:02:22 HD Request # 5 - Sending historical data logon request message. | 2014-01-03 17:02:22 HD Request # 5 - Requesting up to 100 days of Intraday data. Record interval: 0 | 2014-01-03 17:02:23 HD Request # 5 - Decompressing data. | 2014-01-03 17:02:23 HD Request # 5 - Receiving Intraday data for GBL-201403-DTB starting at 2014-01-03 16:36:07 | 2014-01-03 17:02:23 HD Request # 5 - Timestamp of first Intraday data file record written: 2014-01-03 16:36:34 | 2014-01-03 17:02:23 The network socket for historical data has been closed. | 2014-01-03 17:02:23 HD Request # 5 - Received 212 records from 2014-01-03 16:36:07 to 2014-01-03 16:47:19 (11.2 minutes) and wrote 210 records for GBL-201403-DTB | 2014-01-03 17:02:23 HD Request # 5 - Intraday download COMPLETE for GBL-201403-DTB | 2014-01-03 17:02:23 Real-time Intraday chart data file updates started for GBL-201403-DTB | 2014-01-03 17:02:23 Requesting market depth updates for: GBL-201403-DTB if supported. | 2014-01-03 17:02:39 Market Depth data has been rejected for symbol: GBL-201403-DTB. Exchange not authorized. | 2014-01-03 17:02:39 |
| [2014-01-03 16:18:12] |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-03 16:21:48] |
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We have solved this problem. To get the data select File >> Disconnect and then File >> Connect to Data Feed It was a problem on the backend where the exchange was not actually enabled because it was activated on your account before the market data agreement was approved. We are resolving this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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