Support Board
Date/Time: Tue, 04 Feb 2025 11:35:39 +0000
Sierra Charts data
View Count: 592
| [2020-01-22 14:21:14] |
| User32070 - Posts: 4 |
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I have Gain capital and due some issues sierra charts stopped working with Gain Capital data , can I get data from Sierra Charts ? ….without switching clearing and keep Sierra charts
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| [2020-01-22 16:47:15] |
| Sierra_Chart Engineering - Posts: 18240 |
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Gain Capital has a serious ongoing problem with their market data feed: Announcement Regarding Gain Capital As a solution to the problem what we are doing is providing users at no cost for the next two months, the Denali exchange data feed: Denali Exchange Data Feed The cost of exchange fees still has to be paid but if you are a new user of this feed, those fees are free until the end of the month. We will go through the process to set this feed up for you. The first thing is we are sending you an email, at the email address on your Sierra Chart account, with links to agreements that need to be completed. Complete those and let us know when done. Let us know if you require market depth data or not within Sierra Chart so we can activate the appropriate exchange. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-22 17:05:31] |
| John - SC Support - Posts: 37688 |
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We see you have signed the agreements, so we have activated the Denali Exchange Data Feed and enabled the CME Group with Market Depth for the exchange. These are both free for the rest of this month. Come February 1, the Denali Data Feed fee will be waived, but the Exchange Fee of $15.75 will be billed to your Sierra Chart account. There are less expensive Exchange options available, for instance if you do not need Market Depth. You can change the selected exchange here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Let us know if you have any questions or issues. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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