Support Board
Date/Time: Mon, 25 Nov 2024 02:44:00 +0000
EMD / Globex Realtime data not working
View Count: 1245
| [2014-01-03 14:36:15] |
| pdrastich - Posts: 4 |
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Sierra Realtime data for EMD / Globex does not work. Manual backfill for EMD works fine. Other Globex realtime data are OK.
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| [2014-01-03 14:39:12] |
| Bluefruit - Posts: 41 |
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Since yesterday (Jan 2) constantly experiencing the same failure for the EMD and NQ data streaming. When I Delete All Data And Download, missing data is filled. The same applies for the RTH session too. The issue occurs in the live regime (Interactive Brokers). Date Time Of Last Edit: 2014-01-03 15:16:51
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| [2014-01-03 16:29:05] |
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This was a problem on our server side affecting one of the servers that you are connected to. It has been resolved. We will be looking into the cause. You should be receiving the data now. If there is any missing data in the chart, then follow the instructions in help topic 7.1 here: Http://www.sierrachart.com/index.php?l=doc/helpdetails7.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-04 08:23:39] |
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Please see this page for a report on the problem described in post #1: Announcement: New Sierra Chart Real-Time Futures Data Feed (CME, CBOT, NYMEX, COMEX data) | Post: 20664 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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