Support Board
Date/Time: Tue, 04 Feb 2025 16:37:46 +0000
CQG fills data restored issue SC 2036
View Count: 935
| [2020-01-22 11:35:11] |
| caligola - Posts: 116 |
|
Dear support, today I received CQG fills restored for trades that were already in my trade activity logs producing a double fill in the stats |
 2020-01-22 12_32_07-Trade Activity Log.png / V - Attached On 2020-01-22 11:34:16 UTC - Size: 78.58 KB - 244 views |
| [2020-01-22 12:09:11] |
| |
|
Check the Fill Execution Service ID field for those fills and see if they are different or the same. Let us know. For now just simply select that duplicate fill and delete it through the Edit menu. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-22 12:09:22
|
| [2020-01-22 12:42:24] |
| caligola - Posts: 116 |
|
Check the Fill Execution Service ID field for those fills and see if they are different or the same. Let us know.
They are the same, so it should be a bug |
Private File |
| [2020-01-22 16:19:17] |
| caligola - Posts: 116 |
|
any feedback? is SC 2038 of today supposed to solve the bug? |
| [2020-01-22 16:28:23] |
| Sierra_Chart Engineering - Posts: 18246 |
|
No, we need time to look into this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-26 00:25:36] |
| Sierra_Chart Engineering - Posts: 18246 |
|
Are you able to consistently reproduce this issue? We cannot reproduce it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-26 09:41:40] |
| caligola - Posts: 116 |
|
Are you able to consistently reproduce this issue? We cannot reproduce it.
of course not, it depends also on CQG restore so I can't create a procedure to reproduce it btw it happened once (open and close of ONE single trade) Date Time Of Last Edit: 2020-01-26 09:42:33
|
| [2020-01-27 06:22:24] |
| Sierra_Chart Engineering - Posts: 18246 |
|
We recognize there is an intermittent problem with this but we are not sure of the cause at this time.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-28 11:17:09] |
| caligola - Posts: 116 |
|
Hi, it happened again today on SC 2038, same dynamic, already checked Fill Execution Service ID Normal trading activity, I am not able to give you any hint |
| [2020-01-28 18:26:57] |
| Sierra_Chart Engineering - Posts: 18246 |
|
Did this happen in the main instance of Sierra Chart or a sub instance? We see you are using a sub instance. Update Sierra Chart to the latest prerelease: Software Download: Fast Update And when you do an update make sure all sub instances are closed down. After the update select the command Global Settings >>Convert Trade Activity Format. We do not think they above is going to resolve the problem but we just want to make sure you are running the same version that we are. If there is a continued problem we will have to add additional logging to try to understand the problem better. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-28 20:32:53] |
| caligola - Posts: 116 |
|
This happened always (two times) in the main instance I am going to follow your procedure and keep you updated What is going to do the "Convert Trade Activity Format" command? Date Time Of Last Edit: 2020-01-28 20:36:14
|
| [2020-01-28 20:49:21] |
| Sierra_Chart Engineering - Posts: 18246 |
|
When you select that command you will get a prompt and can choose yes or no and the prompt explains exactly what it will do.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-28 20:54:59] |
| caligola - Posts: 116 |
|
done txs for the support |
| [2020-01-31 21:08:39] |
| Sierra_Chart Engineering - Posts: 18246 |
|
We want you to update to prerelease 2042.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: