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Problem with ZNH20 DOM's Market Depth Data

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[2020-01-22 08:09:54] #1 [Go To First Post]
User350666 - Posts: 38
Dear Support, In one of my SC instances there is a problem with the market depth of the ZNH20 contract (ZN-202003-ECBOT) http://www.sierrachart.com/image.php?Image=157968004511.png I use SierraChart RT datafeed and the instance is connected to IB for execution. Other contracts are displayed correctly and this problem exist only in the IB connected instance. Other SC copies that are connected to the SC RT feed directly (withouth a broker connection), display the ZNH20 contract correctly. I tried to disconnect/reconnect and also to delete and reload chart data. Can you please advise? Thank you.

[2020-01-22 10:23:58] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 14006
This is resolved and we have also released a code change which should prevent it in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-01-30 17:06:41] #3 [Go To First Post]
User350666 - Posts: 38
Dear Support, I am experiencing same/similar issue with the ZN again. The only difference is that the problem exists when I am connected directly to the SC RT feed as well, not just when I am connected to IB. http://www.sierrachart.com/image.php?Image=158040389747.png Can you please advise? Thank you.

[2020-01-30 17:53:20] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 14006
We apologize for the delay. We were examining the issue and it is now resolved. We are determining what will be the proper solution going forward. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-02-05 03:05:34] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have determined the underlying reason for the problem and will be implementing a solution over the next 2 to 4 weeks. A Sierra Chart update probably will be needed for a thorough resolution of the issue both on the server and client side. But not likely absolutely required. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-02-11 08:56:14] #6 [Go To First Post]
User350666 - Posts: 38
Dear Support, Just FYI I am sending this message regarding the ZT (2 year notes): the same problem exists there as well. Although I am not sure if you need this kind of report. If not, please disregard my message. Thank you.

[2020-02-11 09:39:08] #7 [Go To First Post]
Sierra_Chart Engineering - Posts: 14006
We will work on this. The problem does not originate on the Data Feed, it is an issue in Sierra Chart due to the number of decimal places needed for price comparisons. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-02-11 09:41:08] #8 [Go To First Post]
Sierra_Chart Engineering - Posts: 14006
Actually thinking about it we did already resolve this problem but we did not release the updated Symbol Settings because users will require a new version to support them. but we may just go ahead and do this and require an update. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-02-11 09:43:11] #9 [Go To First Post]
Sierra_Chart Engineering - Posts: 14006
Update to the current version: Software Download: Fast Update Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-02-11 10:06:06] #10 [Go To First Post]
User350666 - Posts: 38
Works perfectly.

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