Support Board
Date/Time: Tue, 04 Feb 2025 11:50:29 +0000
No Live Data
View Count: 584
| [2020-01-21 15:59:44] |
| Rnn - Posts: 56 |
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Hi, I've read about the issues with Gain Capital, I've downloaded the prerelease and now historical data is back to normal (after it was missing from yesterday's closing), but I'm not getting live data do I need to change something to restore the live data to work? Date Time Of Last Edit: 2020-01-21 16:00:54
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| [2020-01-21 16:04:30] |
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We are aware of the Gain Capital data feed issue. We are going to offer for the time being at no cost the Denali exchange data feed for you to use for CME group data. Instructions: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* This integrates with Gain Capital so you can still trade through Gain Capital but use a Sierra Chart provided data feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-21 20:28:22] |
| Rnn - Posts: 56 |
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After changing to Denali I don't find the VX futures - for example VXF20
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| [2020-01-21 21:38:18] |
| Sierra_Chart Engineering - Posts: 18240 |
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The Denali Data Feed does not provide CBOE futures data. We have another feed that does but it is an extra cost.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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