Support Board
Date/Time: Tue, 04 Feb 2025 11:31:24 +0000
No historical data
View Count: 692
| [2020-01-21 09:44:05] |
| NigelDams - Posts: 9 |
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Hi - I came back from Christmas break yesterday, and for the first time ever, when SC finished with downloading historical data, there wasn't any. The oldest data I had was one hour or so. My data feed is from DTN IQ and I've already been through all the tests with them and established that the data feed itself is in place and working. I've looked on the SC help forum and tried deleting and downloading (several times), completely powering off the machine overnight, using force login and nothing works. The system is exactly identical to when I turned it off before Christmas, except for the fact of having no historical data. Hope you can help |
| [2020-01-21 10:01:41] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog ---- Also you really should use one of these data feeds documented here: Real-Time Exchange Data Feeds Available From Sierra Chart You will save a lot and these are better data feeds. And we are able to properly support them. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-21 11:46:52] |
| NigelDams - Posts: 9 |
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I did what you suggested - here's the message log: Software version: 2036 64-bit | 2020-01-21 11:38:00.137 Usage end date: 2020-09-04 | 2020-01-21 11:38:00.137 Enabled for: Advanced Features 2. | 2020-01-21 11:38:00.137 Enabled for: Sierra Chart Historical Data Service. | 2020-01-21 11:38:00.137 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-01-21 11:38:00.137 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-01-21 11:38:00.137 Current selected Data/Trading service: IQFeed | 2020-01-21 11:38:00.137 Custom symbol settings values: enabled | 2020-01-21 11:38:00.137 Chart Update Interval: 500 | 2020-01-21 11:38:00.137 Intraday Data Storage Time Unit: 0 | 2020-01-21 11:38:00.137 Time Zone: +00:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2020-01-21 11:38:00.138 2020-01-21 11:38:00 Local computer time | 2020-01-21 11:38:00.138 2020-01-21 11:38:00 Local computer time in UTC | 2020-01-21 11:38:00.138 2020-01-21 11:38:00 Local computer time in SC Time Zone | 2020-01-21 11:38:00.138 2020-01-21 09:36:35 Server time in UTC | 2020-01-21 11:38:00.138 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-01-21 11:38:00.138 Program path: C:\SierraChart\ | 2020-01-21 11:38:00.138 Data Files path: C:\SierraChart\Data\ | 2020-01-21 11:38:00.138 OS Version Number: 10.0 | 2020-01-21 11:38:00.139 Locale Setting: C | 2020-01-21 11:38:00.139 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-01-21 11:38:00.139 IQFeed | Using primary service for historical data for XG# | 2020-01-21 11:38:41.433 Added historical Intraday data request for XG# to the queue. | 2020-01-21 11:38:41.433 Intraday data recording state for symbol XG# is set to download 'Pending'. | 2020-01-21 11:38:41.433 Triggering next historical data download in queue. | 2020-01-21 11:38:41.433 Reloading all charts with filename: XG#.scid | 2020-01-21 11:38:41.433 HD Request # 3 | Downloading Intraday chart data for XG# to the file XG#.scid. Service: dtn | 2020-01-21 11:38:41.433 HD Request # 3 | Performing multistage download. Downloading Minute data first. | 2020-01-21 11:38:41.433 HD Request # 3 | Download start date-time: 1992-09-04 12:38:41.000 | 2020-01-21 11:38:41.433 HD Request # 3 | Disabling Intraday chart updating for symbol. | 2020-01-21 11:38:41.433 HD Request # 3 | Requesting Minute data beginning at 1992-09-04 07:38:41 US Eastern Time. Request: HIT,XG#,60,19920904 073841,,,,,1,3, | 2020-01-21 11:38:41.433 XG# 30 Min #1 | Reloading chart. | 2020-01-21 11:38:41.621 XG# 4 Min #27 | Reloading chart. | 2020-01-21 11:38:41.625 XG# 30 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\XG#.scid | 2020-01-21 11:38:41.629 XG# 4 Min #6 | Reloading chart. | 2020-01-21 11:38:41.634 XG# 4 Min #27 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\XG#.scid | 2020-01-21 11:38:41.637 XG# 4 Min #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\XG#.scid | 2020-01-21 11:38:41.644 XG# 4 Min #5 | Reloading chart. | 2020-01-21 11:38:41.646 XG# #3 | Reloading chart. | 2020-01-21 11:38:41.655 XG# 4 Min #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\XG#.scid | 2020-01-21 11:38:41.658 XG# 4 Min #4 | Reloading chart. | 2020-01-21 11:38:41.662 XG# #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\XG#.scid | 2020-01-21 11:38:41.666 XG# 4 Min #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\XG#.scid | 2020-01-21 11:38:41.670 XG# 4 Min #2 | Reloading chart. | 2020-01-21 11:38:41.873 XG# 4 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\XG#.scid | 2020-01-21 11:38:41.880 HD Request # 3 | Receiving Intraday Minute data for XG# | 2020-01-21 11:38:41.982 HD Request # 3 | Receiving Intraday data for XG# starting at 2006-01-13 16:26:00 | 2020-01-21 11:38:41.982 HD Request # 3 | Timestamp of first Intraday data file record written: 2006-01-13 16:26:00 | 2020-01-21 11:38:42.416 |
| [2020-01-21 15:36:43] |
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You did not wait long enough for the data download to complete. Follow through the procedure below again and be sure to wait a minute or so. Maybe wait two or three minutes. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-22 09:44:33] |
| NigelDams - Posts: 9 |
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You appear not to have understood. The data download DID complete. And when it had finished, there was only a few hours of data on the page. Less than one day. On all charts. I did 'delete and download' several times, maybe five times. Every time, the same result. No matter how long I waited. On one occasion I did the download, then went to a meeting and a lunch. When I came back, there was only a few hours of data. The download DID complete. |
| [2020-01-22 09:50:14] |
| Sierra_Chart Engineering - Posts: 18240 |
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Yes we understand but we have no way to see exactly what was downloaded until you show us the full log after the download completes. Also refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Missing or Incomplete Intraday Chart Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-22 11:29:25] |
| NigelDams - Posts: 9 |
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Oh, I see, sorry. As it happens, the problem has cured itself. This morning everything is back to normal. Thanks for your time. |
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