Support Board
Date/Time: Tue, 04 Feb 2025 11:43:23 +0000
data problem
View Count: 582
| [2020-01-21 07:42:39] |
| User44790 - Posts: 21 |
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good morning..I have problem with data streaming from yesterday..very often frozen..Ihave to use disconnect and then connect to download data...can you help me with this..thank you very much ..JH
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| [2020-01-21 10:23:01] |
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If you are using Gain Capital, then refer to: Announcement Regarding Gain Capital Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-21 22:58:00] |
| John - SC Support - Posts: 37688 |
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Here is information about the issue: DATA We are going to set you up for free with our Denali exchange data feed for now: Denali Exchange Data Feed This will resolve the problem for the CME group exchanges. Let us know if you require market depth data. Check your email to complete the market data agreements. The links to the agreements go to the email address you have set here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo When you complete the agreements, post here when done. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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