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Date/Time: Thu, 28 Mar 2024 21:05:49 +0000



Stage5 real time not working

View Count: 850

[2020-01-20 19:31:51]
User710679 - Posts: 43
Hi

My intraday chart is not working properly and it doest not update the data on real time

This has been working fine with Gain Capital (stage5) until last Friday.

Any idea how to fix it?

Thanks,

David
[2020-01-20 19:55:31]
User879838 - Posts: 32
Same with all Gain clients
Hope someone somehow will fix this until tomorrow
All other applications works well with gain like investor/rt bookmap ....
Only issue with sierra
[2020-01-20 19:56:38]
Sierra Chart Engineering - Posts: 104368
We will have an announcement regarding Gain Capital later today. But at this time the CME markets are closed due to a US public holiday.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2020-01-20 20:18:14]
Sierra Chart Engineering - Posts: 104368
Announcement regarding Gain Capitol issue today and recommended solution:
Announcement Regarding Gain Capital
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-01-20 20:18:35
[2020-01-21 22:38:51]
John - SC Support - Posts: 30444
Here is information about the issue:
DATA

We are going to set you up for free with our Denali exchange data feed for now:
Denali Exchange Data Feed

This will resolve the problem for the CME group exchanges. Let us know if you require market depth data. Check your email to complete the market data agreements. The links to the agreements go to the email address you have set here:

https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo

When you complete the agreements, post here when done.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2020-01-22 00:34:34]
User710679 - Posts: 43
All agreements are completed.
I don’t require market depth data.

Thanks a lot
[2020-01-22 02:25:29]
Sierra Chart - Max - Posts: 5554
We have activated the service and exchange for you.
Sierra Chart Support

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