Support Board
Date/Time: Tue, 04 Feb 2025 12:40:05 +0000
Not getting SMS or email notifications on alerts
View Count: 744
| [2020-01-20 12:09:27] |
| User256155 - Posts: 18 |
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Trying to set this up yesterday, had several alerts trigger but not getting the email or SMS message. Reviewed other SMS related support requests and double checked everything. Verified both cell# and email are correct and the same on my Sierra Chart account, and on the alert itself (Alerts/General 3 tab). SMS number format +1-area-code number. Account has enough funding for additional services and the .05 was billed, so probably something I'm looking right at on my end and not seeing it, or a gateway but tried everything here. Thanks in advance! |
| [2020-01-24 02:14:56] |
| Sierra_Chart Engineering - Posts: 18240 |
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SMS messages are not always reliable. We recommend discontinuing their use. For help with email messages, refer to: https://www.sierrachart.com/index.php?page=doc/GeneralSettings.html#WhatToDoIfYouDoNotGetAnEMailAlertMessage Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-24 02:17:39
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