Support Board
Date/Time: Tue, 04 Feb 2025 09:55:33 +0000
Rollover causes missing data
View Count: 674
| [2020-01-20 02:21:42] |
| User28706 - Posts: 23 |
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Today RB and HO rolled from February to March ( RBF0 - RBH0) . Consequently all of the past trading activity disappeared from my intra day charts. I tried Edit/Delete All Data and Download and it did not help.
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| [2020-01-20 02:52:13] |
| User28706 - Posts: 23 |
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I deleted SC and then reinstalled it on my computer. Now all of the intraday charts don't show any data before today from 18:00 EST. Historical data is fine. I am using the Rithmic paper trading server. As of Friday all the charts worked perfectly.
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| [2020-01-20 05:15:07] |
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We definitively do not recommend that you do this as it is completely unnecessary: I deleted SC and then reinstalled it on my computer
If you are running version 2036 or higher please be aware of this historical data change for Rithmic: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2036 You can either use the Advanced package, or the Denali Exchange Data Feed. Why you are not getting historical data from Rithmic we do not know and that is not something we support any longer. To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.
Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-20 05:15:42
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