Support Board
Date/Time: Tue, 04 Feb 2025 14:50:53 +0000
problem with package 5 activated
View Count: 696
| [2020-01-18 11:47:53] |
| idnasi - Posts: 3 |
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Good morning. although I paid for package 5 directly from your sierracharts website, I cannot open this market, why? I have also activated the rithmic package with its credentials Thank you |
 Screenshot (2).png / V - Attached On 2020-01-18 11:45:32 UTC - Size: 113.15 KB - 249 views |
| [2020-01-18 12:21:09] |
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We cannot help with any Rithmic issue. We have discontinued technical support for Rithmic. We strongly advise not to use Rithmic. We recommend using this service instead: Sierra Chart / Trading Technologies Futures Order Routing Service If you let us know who your broker is we can help you get set up with this service. Or let us know if you would like a refund. As we are definitively not providing support for Rithmic any longer. Sierra Chart has substandard integration to Rithmic and it should not be used by any of our users any longer. Please take our advice and discontinue use of Rithmic. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-18 12:21:57
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| [2020-01-25 07:52:14] |
| idnasi - Posts: 3 |
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Good morning. i just can't use the rihtmic data feed so i would appreciate a refund thanks
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| [2020-01-25 11:00:44] |
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Yes we will take care of the refund for you. Who is your broker? There are other alternatives to Rithmic that we support.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-27 11:40:29] |
| SC Support - Posts: 1925 |
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Hi Idnasi, can we give you a quick call to speak about a solution for you here?
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| [2020-01-27 14:00:39] |
| SC Support - Posts: 1925 |
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Hi Idnasi, I missed you with my call just now. I dropped you an email to see if we can find a time to speak later. Thank you
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| [2020-01-27 21:00:39] |
| SC Support - Posts: 1925 |
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Hi Idnasi, we tried another call just now, please let us know when we can call again.
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