Support Board
Date/Time: Sun, 09 Feb 2025 00:25:32 +0000
Issue with Trade
View Count: 1881
| [2020-07-24 20:04:37] |
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We did call but did not get through. Further telephone support will be billable. Really best you just go through the setup instructions here: Sierra Chart / Trading Technologies Futures Order Routing Service You will be able to help yourself a lot faster than relying on us. It is important to be self-sufficient rather than relying on us. There is just far too many questions from your account. Interactive remote assistance support will be billed at 1 USD per minute. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-24 20:09:16
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| [2020-07-24 20:22:46] |
| User94606 - Posts: 327 |
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That is fine. You don't need to call. I have the following questions: 1. If I create new chartbooks for AMP Clearing, can I use the same charbooks for Dorman? Can the same chartbooks for 2 brokers be shared since both are using Denali? 2. Interactive Brokers will require its own charbooks - correct? 3. I would like to copy the same configuration from my desktop computer to a laptop. What files do I need to copy in order to keep transfer the configuration for 3.1 Hot keys 3.2 Attached orders configuration 3.3 Customized control bar 1 3.4 Global settings - Global |
| [2020-07-30 18:21:12] |
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1, 2. Regarding Chartbook's, you can use the same Chartbook's but you just need to translate the symbols for the service you want to use with this Edit menu command: Edit Menu: Edit >> Translate Symbols To Current Service You can also install as many copies of Sierra Chart that you need: Using Multiple Data and Trading Services at the Same Time 3. Refer to help topic 15: Transferring Sierra Chart Settings and Data From Existing Installation to New Installation Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-30 18:22:31
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| [2020-07-30 18:33:36] |
| User94606 - Posts: 327 |
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To confirm, I can use the same chartbooks with AMP Futures and Dorman since it is the same Denali data feed - correct? For Interactive Brokers, I will need to create a new chartbook since it is a different data feed.
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| [2020-08-03 01:47:02] |
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No this is not correct. You can use the same Chartbook in all cases. You just need to translate the symbols for the service you want to use with this Edit menu command: Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-08-03 01:47:19
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