Support Board
Date/Time: Mon, 25 Nov 2024 03:58:36 +0000
symbols not mapped for real time CME feed?
View Count: 1795
| [2014-01-02 13:57:24] |
| steve_s - Posts: 11 |
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Hi, I'm not getting the CME data feed on the following CME globex products. I'm using interactive brokers. If possible can you map them for the real time feed please. thanks for your help. Steve. QG - Natural gas Mini QC - Copper Mini SIL - silver 1000 ounce mini MGC - micro gold MXP - Mexican Peso Futures E7 - Euro mini J7 - Yen mini M6B - British Pound micro M6A - Australian dollar micro M6C - Canadian dollar micro MSF - Swiss France micro YC - mini corn YW - mini wheat YK - mini soybeans |
| [2014-01-02 17:23:22] |
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Yes, we will do this. Please allow us a couple of days to get this done.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-05 08:12:42] |
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Just to give you an update, we are working through these. We have the first 2 done. We will finish the rest on Monday.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-07 04:10:42] |
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These symbols have been added with the exception of silver because we could not find that. We are not sure what the Interactive Brokers symbol is. Restart Sierra Chart to get the updated symbols. Let us know if they work properly for you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-09 20:03:52] |
| steve_s - Posts: 11 |
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Hi, Thanks so much for adding these symbols... QC, MGC, M6B, M6A - all work perfectly... QG, E7, J7, MSF, MXP - I get data for all but it's formatted without decimalization. I tried setting the chart multiplier in advanced settings and deleting and redownloading but couldn't get it to work. Also, IB won't accept orders from the products in this non-decimalized format. MCD - micro canadian you have listed it as M6C... it needs to be MCD... YC, YW, YK - the data is perfect- and this is my fault- while these are the cme/ecbot symbols, it appears IB actually uses XC, XW, and XK instead - sorry i didn't give you these in the first place. Thanks again I really appreciate your help. Steve. |
| [2014-01-10 06:16:30] |
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We apologize for this. These are all corrected. Update the symbol settings as explained here: https://www.sierrachart.com/index.php?l=doc/doc_GlobalSymbolSettings.php#UpdateSettings In the cases where the decimal point was wrong, you will need to re-download the data in the chart by selecting Edit >>Delete All Data and Download. Let us know if there any further issues. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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