Support Board
Date/Time: Mon, 25 Nov 2024 01:37:10 +0000
No alert email received/ Trade window not visible
View Count: 1307
| [2014-01-02 12:28:05] |
| phaedonk - Posts: 352 |
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1) Alerts get triggered correctly, but no email received. Email address used is the one in my account profile. Is it perhaps blocked for some reason? 2) Also, another issue (not to clutter the board): I have "lost" my GC trade window, can only see it if I attach it. I have tried Restore all TW, Reset Windows but nothing works, any ideas? Thanks |
| [2014-01-02 16:48:50] |
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1. We will check on this. 2. Go to the chart it is for and select Chart >> Reset Child Windows. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-02 16:54:34] |
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1. Your email address is not blocked from our side.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-02 23:49:54] |
| phaedonk - Posts: 352 |
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Thanks for the child window tip. I think the alert email issue is some kind of bug. I say this because in the alert manager log, when the alert is triggered it gives: Alert: (11) while I specified the #10 in the alert settings (I have enabled email in alert 10). I then changed the alert to alert #11, and when it triggered it gave the number 12 in the log. So, it seems to be triggering <specified alert+1>, which is very weird. |
| [2014-01-02 23:54:08] |
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We checked our mail server log and there are no email delivery problems to you. The particular bug you are referring to, was resolved. Update Sierra Chart. This could very well be the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-01-03 10:26:48] |
| phaedonk - Posts: 352 |
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I updated and it is indeed resolved. Thank you.
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