Support Board
Date/Time: Tue, 04 Feb 2025 05:01:03 +0000
Chart not updating
View Count: 1204
| [2020-01-06 16:19:56] |
| User912755 - Posts: 2 |
|
Hi, I have not logged in since last year but now the charts are not updating. On opening they update to the current time but then add no more data. Can you help please. Thanks |
| [2020-01-06 16:29:55] |
| |
|
Your Sierra Chart account is expired. So we know what Sierra Chart account you are using go to Help >> Support Board from within Sierra Chart and then post in this thread telling us this is done.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-06 17:40:15] |
| User673725 - Posts: 12 |
|
Thanks..I'm not sure what you need from me now but I have added funds to the account. Hopefully this will sort everything out now.
|
| [2020-01-06 17:52:36] |
| |
|
Follow the instructions here to connect once to your trading account to authorize the CME data: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-06 17:52:55
|
| [2020-01-06 18:09:46] |
| User673725 - Posts: 12 |
|
Thanks. I did all that and restarted SC but still not working.
|
| [2020-01-06 23:16:13] |
| |
|
We apologize for the delay. Did you connect Sierra Chart to a live trading account? For us to confirm follow the instructions below: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-06 23:53:27] |
| |
|
Please look at the post we gave above. And have a look at this new recommended solution to this kind of issue: Easy Solution to CME Funded Trading Account Requirement Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: