Support Board
Date/Time: Tue, 04 Feb 2025 05:06:46 +0000
message log
View Count: 670
| [2020-01-05 13:51:00] |
| User703757 - Posts: 7 |
|
Software version: 2028 64-bit | 2020-01-05 08:46:21.288 Safe Mode enabled | 2020-01-05 08:46:21.288 Enabled for: Advanced Features 2. | 2020-01-05 08:46:21.288 Enabled for: Sierra Chart Historical Data Service. | 2020-01-05 08:46:21.288 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-01-05 08:46:21.288 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-01-05 08:46:21.288 Current selected Data/Trading service: CQG WebAPI | 2020-01-05 08:46:21.288 Custom symbol settings values: enabled | 2020-01-05 08:46:21.288 Chart Update Interval: 500 | 2020-01-05 08:46:21.288 Intraday Data Storage Time Unit: 1 | 2020-01-05 08:46:21.288 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-01-05 08:46:21.288 2020-01-05 08:46:21 Local computer time | 2020-01-05 08:46:21.288 2020-01-05 13:46:21 Local computer time in UTC | 2020-01-05 08:46:21.288 2020-01-05 08:46:21 Local computer time in SC Time Zone | 2020-01-05 08:46:21.288 2020-01-05 13:39:07 Server time in UTC | 2020-01-05 08:46:21.288 Local computer UTC time and Server UTC time difference: 4 seconds. | 2020-01-05 08:46:21.288 Program path: C:\SierraChart2\ | 2020-01-05 08:46:21.288 Data Files path: C:\SierraChart2\Data\ | 2020-01-05 08:46:21.288 OS Version Number: 10.0 | 2020-01-05 08:46:21.288 Locale Setting: C | 2020-01-05 08:46:21.288 DLLs: UserContributedStudies_64.dll | 2020-01-05 08:46:21.288 CQG WebAPI | Connecting to server api.cqg.com | 2020-01-05 08:46:52.223 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2020-01-05 08:46:52.223 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2020-01-05 08:46:52.436 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2020-01-05 08:46:52.436 CQG WebSocket | Opening WebSocket. | 2020-01-05 08:46:52.498 CQG WebSocket | Sending WebSocket handshake. | 2020-01-05 08:46:52.498 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2020-01-05 08:46:52.745 CQG WebSocket | Server header | Connection: upgrade | 2020-01-05 08:46:52.745 CQG WebSocket | Server header | Sec-WebSocket-Accept: evqpuQ2NhIna5D4shw2QRmF8xSg= | 2020-01-05 08:46:52.745 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2020-01-05 08:46:52.745 CQG WebSocket | Server header | Upgrade: websocket | 2020-01-05 08:46:52.745 CQG WebSocket | Server header | | 2020-01-05 08:46:52.745 CQG WebSocket | Web socket state is now open. | 2020-01-05 08:46:52.745 CQG WebAPI | WebSocket connected. | 2020-01-05 08:46:52.745 CQG WebAPI | Sending market data logon message. | 2020-01-05 08:46:52.745 CQG WebAPI | Market data logon unsuccessful. Server message: Too many failed logon attempts. Contact your FCM. | 2020-01-05 08:46:52.893 CQG WebSocket socket (1) | CloseSocket call. | 2020-01-05 08:46:52.936 CQG WebAPI | Disconnected. | 2020-01-05 08:46:52.937 CQG WebSocket | WebSocket closed. | 2020-01-05 08:46:52.937 CQG WebAPI | WebSocket closed. | 2020-01-05 08:46:52.937 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. | 2020-01-05 08:46:52.937 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2020-01-05 08:46:52.990 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2020-01-05 08:46:52.990 CQG WebSocket socket (1) | Socket gracefully closed by remote side. | 2020-01-05 08:46:53.054 CQG WebSocket socket (1) | Closed. | 2020-01-05 08:46:53.054 CQG WebAPI | Connecting to server api.cqg.com | 2020-01-05 08:46:59.933 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2020-01-05 08:46:59.933 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2020-01-05 08:46:59.933 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2020-01-05 08:46:59.933 CQG WebSocket | Opening WebSocket. | 2020-01-05 08:46:59.994 CQG WebSocket | Sending WebSocket handshake. | 2020-01-05 08:46:59.994 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2020-01-05 08:47:00.227 CQG WebSocket | Server header | Connection: upgrade | 2020-01-05 08:47:00.227 CQG WebSocket | Server header | Sec-WebSocket-Accept: j3GVFCbNLq7VOj5pFIe+DsR/2ZE= | 2020-01-05 08:47:00.227 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2020-01-05 08:47:00.227 CQG WebSocket | Server header | Upgrade: websocket | 2020-01-05 08:47:00.227 CQG WebSocket | Server header | | 2020-01-05 08:47:00.227 CQG WebSocket | Web socket state is now open. | 2020-01-05 08:47:00.227 CQG WebAPI | WebSocket connected. | 2020-01-05 08:47:00.227 CQG WebAPI | Sending market data logon message. | 2020-01-05 08:47:00.227 CQG WebAPI | Market data logon unsuccessful. Server message: Too many failed logon attempts. Contact your FCM. | 2020-01-05 08:47:00.379 CQG WebSocket socket (1) | CloseSocket call. | 2020-01-05 08:47:00.428 CQG WebAPI | Disconnected. | 2020-01-05 08:47:00.428 CQG WebSocket | WebSocket closed. | 2020-01-05 08:47:00.428 CQG WebAPI | WebSocket closed. | 2020-01-05 08:47:00.428 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. | 2020-01-05 08:47:00.429 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2020-01-05 08:47:00.483 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2020-01-05 08:47:00.483 CQG WebSocket socket (1) | Socket gracefully closed by remote side. | 2020-01-05 08:47:00.543 CQG WebSocket socket (1) | Closed. | 2020-01-05 08:47:00.543 |
 password error.PNG / V - Attached On 2020-01-05 13:50:34 UTC - Size: 173.68 KB - 260 views |
| [2020-01-05 15:11:43] |
| |
|
You need to contact your broker for help with this. We are no longer providing technical help for CQG logon problems.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: