Support Board
Date/Time: Tue, 04 Feb 2025 03:41:30 +0000
Intraday Charts not updating automatically
View Count: 865
| [2020-01-03 03:30:25] |
| HudTrading - Posts: 4 |
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For my intraday futures charts to update, I have to disconnect from the data feed (file --> disconnect) and then reconnect (file --> Connect To Data Feed) in order to get the most updated data. It was automatically updating just a day ago and I have made any changes to settings since then. |
| [2020-01-03 04:15:33] |
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Tell us one of the exact symbols you have this issue with. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-03 13:20:55] |
| HudTrading - Posts: 4 |
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The Symbol I'm having issues with is CLG20. I also have it to continuously update/ roll the futures contract. Below is a copy/ paste of my message log: Software version: 2028 32-bit | 2020-01-03 08:11:12.506 Usage end date: 2020-01-03 | 2020-01-03 08:11:12.506 Enabled for: Advanced Features 2. | 2020-01-03 08:11:12.506 Enabled for: Sierra Chart Historical Data Service. | 2020-01-03 08:11:12.506 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-01-03 08:11:12.506 Current selected Data/Trading service: SC Data - All Services | 2020-01-03 08:11:12.506 Custom symbol settings values: enabled | 2020-01-03 08:11:12.506 Chart Update Interval: 500 | 2020-01-03 08:11:12.506 Intraday Data Storage Time Unit: 1 | 2020-01-03 08:11:12.506 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-01-03 08:11:12.506 2020-01-03 08:11:12 Local computer time | 2020-01-03 08:11:12.506 2020-01-03 13:11:12 Local computer time in UTC | 2020-01-03 08:11:12.506 2020-01-03 08:11:12 Local computer time in SC Time Zone | 2020-01-03 08:11:12.506 2020-01-03 13:09:44 Server time in UTC | 2020-01-03 08:11:12.506 Local computer UTC time and Server UTC time difference: 5 seconds. | 2020-01-03 08:11:12.506 Program path: C:\SierraChart\ | 2020-01-03 08:11:12.506 Data Files path: C:\SierraChart\Data\ | 2020-01-03 08:11:12.506 OS Version Number: 10.0 | 2020-01-03 08:11:12.506 Locale Setting: C | 2020-01-03 08:11:12.506 File >> Disconnect selected. | 2020-01-03 08:11:34.655 DTC Client socket (2) | CloseSocket call. | 2020-01-03 08:11:34.672 SC DTC Data with Market Depth | Disconnected from the server. | 2020-01-03 08:11:34.672 SC Data - All Services | Disconnected. | 2020-01-03 08:11:34.672 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2020-01-03 08:11:34.672 DTC Client socket (2) | Socket gracefully closed by remote side. | 2020-01-03 08:11:34.710 DTC Client socket (2) | Closed. | 2020-01-03 08:11:34.710 SC Data - All Services | Connected to data server. | 2020-01-03 08:11:42.282 Triggering next historical data download in queue. | 2020-01-03 08:11:42.283 Triggering next historical data download in queue. | 2020-01-03 08:11:42.283 Triggering next historical data download in queue. | 2020-01-03 08:11:42.283 Triggering next historical data download in queue. | 2020-01-03 08:11:42.283 Using SC exchange feed2. Symbol: CL?## | 2020-01-03 08:11:42.372 SC Data - All Services | Starting real-time market data updates for: CLG20. ID: 1 | 2020-01-03 08:11:42.372 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: CLG20 | 2020-01-03 08:11:42.372 SC Data - All Services | Requesting security definition data for: CLG20. ID: 1 | 2020-01-03 08:11:42.372 Using SC exchange feed2. Symbol: CL?## | 2020-01-03 08:11:42.372 Added historical Intraday data request for CLG20 to the queue. | 2020-01-03 08:11:42.372 Intraday data recording state for symbol CLG20 is set to download 'Pending'. | 2020-01-03 08:11:42.372 Triggering next historical data download in queue. | 2020-01-03 08:11:42.372 Delaying start of download for CLG20 | 2020-01-03 08:11:42.378 Using SC exchange feed2. Symbol: ES?## | 2020-01-03 08:11:42.390 SC Data - All Services | Starting real-time market data updates for: ESH20. ID: 2 | 2020-01-03 08:11:42.390 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ESH20 | 2020-01-03 08:11:42.390 SC Data - All Services | Requesting security definition data for: ESH20. ID: 2 | 2020-01-03 08:11:42.390 Using SC exchange feed2. Symbol: ES?## | 2020-01-03 08:11:42.390 Added historical Intraday data request for ESH20 to the queue. | 2020-01-03 08:11:42.390 Intraday data recording state for symbol ESH20 is set to download 'Pending'. | 2020-01-03 08:11:42.390 Triggering next historical data download in queue. | 2020-01-03 08:11:42.390 Using Bid/Ask average for last trade price for XAUUSD | 2020-01-03 08:11:42.393 SC DTC Data with Market Depth | Starting real-time market data updates for: XAUUSD. ID: 3 Service code: fxcm | 2020-01-03 08:11:42.393 SC DTC Data with Market Depth | Connecting to the server ds3.sierracharts.com. Port 10048 | 2020-01-03 08:11:42.393 SC DTC Data with Market Depth | Requesting security definition data for: XAUUSD. ID: 3 | 2020-01-03 08:11:42.393 Added historical Intraday data request for XAUUSD to the queue. | 2020-01-03 08:11:42.393 Intraday data recording state for symbol XAUUSD is set to download 'Pending'. | 2020-01-03 08:11:42.393 Triggering next historical data download in queue. | 2020-01-03 08:11:42.393 DTC Client socket (1) | Creating socket. | 2020-01-03 08:11:42.394 DTC Client socket (1) | Connecting to IP: 65.182.172.42. | 2020-01-03 08:11:42.394 SC DTC Data with Market Depth | Connected to server. | 2020-01-03 08:11:42.433 SC DTC Data with Market Depth | Starting socket receive thread. | 2020-01-03 08:11:42.433 SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS | 2020-01-03 08:11:42.433 SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2020-01-03 08:11:42.481 SC DTC Data with Market Depth | Sending logon request message. | 2020-01-03 08:11:42.481 Using Bid/Ask average for last trade price for US30 | 2020-01-03 08:11:42.497 SC DTC Data with Market Depth | Starting real-time market data updates for: US30. ID: 4 Service code: fxcm | 2020-01-03 08:11:42.497 SC DTC Data with Market Depth | Requesting security definition data for: US30. ID: 4 | 2020-01-03 08:11:42.497 Added historical Intraday data request for US30 to the queue. | 2020-01-03 08:11:42.497 Intraday data recording state for symbol US30 is set to download 'Pending'. | 2020-01-03 08:11:42.497 Triggering next historical data download in queue. | 2020-01-03 08:11:42.497 Using Bid/Ask average for last trade price for USOil | 2020-01-03 08:11:42.497 SC DTC Data with Market Depth | Starting real-time market data updates for: USOil. ID: 5 Service code: fxcm | 2020-01-03 08:11:42.497 SC DTC Data with Market Depth | Requesting security definition data for: USOil. ID: 5 | 2020-01-03 08:11:42.497 Added historical Intraday data request for USOil to the queue. | 2020-01-03 08:11:42.497 Intraday data recording state for symbol USOil is set to download 'Pending'. | 2020-01-03 08:11:42.497 Triggering next historical data download in queue. | 2020-01-03 08:11:42.497 SC DTC Data with Market Depth | Received logon response. | 2020-01-03 08:11:42.545 SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2020-01-03 08:11:42.545 SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2020-01-03 08:11:42.545 SC DTC Data with Market Depth | Successfully connected. | 2020-01-03 08:11:42.545 SC DTC Data with Market Depth | Trading is not supported. | 2020-01-03 08:11:42.545 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: US30 | 2020-01-03 08:11:42.545 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: USOil | 2020-01-03 08:11:42.545 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: XAUUSD | 2020-01-03 08:11:42.545 SC DTC Data with Market Depth | Received security definition for symbol US30 | 2020-01-03 08:11:42.605 SC DTC Data with Market Depth | Received security definition for symbol USOil | 2020-01-03 08:11:42.605 SC DTC Data with Market Depth | Received security definition for symbol XAUUSD | 2020-01-03 08:11:42.605 Using Bid/Ask average for last trade price for EURUSD | 2020-01-03 08:11:42.640 SC DTC Data with Market Depth | Starting real-time market data updates for: EURUSD. ID: 6 Service code: fxcm | 2020-01-03 08:11:42.640 SC DTC Data with Market Depth | Requesting security definition data for: EURUSD. ID: 6 | 2020-01-03 08:11:42.640 SC Data - All Services | Starting real-time market data updates for: $INX. ID: 7 Service code: sp.index | 2020-01-03 08:11:42.641 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: $INX | 2020-01-03 08:11:42.641 SC Data - All Services | Requesting security definition data for: $INX. ID: 7 | 2020-01-03 08:11:42.641 Added historical Intraday data request for EURUSD to the queue. | 2020-01-03 08:11:42.641 Intraday data recording state for symbol EURUSD is set to download 'Pending'. | 2020-01-03 08:11:42.641 Triggering next historical data download in queue. | 2020-01-03 08:11:42.641 SC DTC Data with Market Depth | Received security definition for symbol EURUSD | 2020-01-03 08:11:42.699 HD Request # 13 | Downloading Intraday chart data for CLG20 to the file CLG20.scid. Service: nymex | 2020-01-03 08:11:47.591 HD Request # 13 | Download start date-time: 2020-01-03 08:00:23.000 | 2020-01-03 08:11:47.591 HD Request # 13 | Using server: ds21.sierracharts.com port 10150 | 2020-01-03 08:11:47.591 Socket (2) | Creating socket. | 2020-01-03 08:11:47.591 Socket (2) | Connecting to IP: 216.1.90.129. | 2020-01-03 08:11:47.591 HD Request # 13 | Setting DTC encoding to Binary VLS | 2020-01-03 08:11:47.669 HD Request # 13 | Sending historical data logon request message. | 2020-01-03 08:11:47.669 HD Request # 13 | Requesting Intraday data. Start date-time: 2020-01-03 08:00:23. Record interval: 1. Symbol: CLG20 | 2020-01-03 08:11:48.159 HD Request # 13 | Decompressing data. | 2020-01-03 08:11:48.193 HD Request # 13 | Receiving Intraday data for CLG20 starting at 2020-01-03 08:00:23 | 2020-01-03 08:11:48.193 HD Request # 13 | Timestamp of first Intraday data file record written: 2020-01-03 08:00:23 | 2020-01-03 08:11:48.194 Socket (2) | CloseSocket call. | 2020-01-03 08:11:48.194 Socket (2) | Shutdown started. Waiting for graceful close. | 2020-01-03 08:11:48.194 Historical data download thread signaled to stop. | 2020-01-03 08:11:48.194 HD Request # 13 | Received 40 records from 2020-01-03 08:00:23.000 to 2020-01-03 08:01:42.000 (79.0 seconds) and wrote 40 records for CLG20 | 2020-01-03 08:11:48.195 HD Request # 13 | Completion time: 1s | 2020-01-03 08:11:48.201 HD Request # 13 | Intraday data download complete for CLG20. Unique request ID: 12 | 2020-01-03 08:11:48.201 Removing historical data download ID 12. | 2020-01-03 08:11:48.201 Real-time Intraday chart data file updates started for CLG20 | 2020-01-03 08:11:48.201 Opened cached Intraday file: C:\SierraChart\Data\CLG20.scid | 2020-01-03 08:11:48.202 Intraday chart data file opened for CLG20 | 2020-01-03 08:11:48.202 Triggering next historical data download in queue. | 2020-01-03 08:11:48.202 HD Request # 14 | Downloading Intraday chart data for ESH20 to the file ESH20.scid. Service: cme | 2020-01-03 08:11:48.202 HD Request # 14 | Download start date-time: 2020-01-03 07:59:54.000 | 2020-01-03 08:11:48.203 HD Request # 14 | Using server: ds21.sierracharts.com port 10149 | 2020-01-03 08:11:48.203 Socket (3) | Creating socket. | 2020-01-03 08:11:48.203 Socket (3) | Connecting to IP: 216.1.90.129. | 2020-01-03 08:11:48.203 Socket (2) | Socket gracefully closed by remote side. | 2020-01-03 08:11:48.232 Socket (2) | Closed. | 2020-01-03 08:11:48.232 HD Request # 14 | Setting DTC encoding to Binary VLS | 2020-01-03 08:11:48.277 HD Request # 14 | Sending historical data logon request message. | 2020-01-03 08:11:48.277 HD Request # 14 | Requesting Intraday data. Start date-time: 2020-01-03 07:59:54. Record interval: 1. Symbol: ESH20 | 2020-01-03 08:11:48.769 HD Request # 14 | Decompressing data. | 2020-01-03 08:11:48.805 HD Request # 14 | Receiving Intraday data for ESH20 starting at 2020-01-03 07:59:54 | 2020-01-03 08:11:48.805 HD Request # 14 | Timestamp of first Intraday data file record written: 2020-01-03 07:59:54 | 2020-01-03 08:11:48.806 Socket (3) | CloseSocket call. | 2020-01-03 08:11:48.806 Socket (3) | Shutdown started. Waiting for graceful close. | 2020-01-03 08:11:48.806 Historical data download thread signaled to stop. | 2020-01-03 08:11:48.806 HD Request # 14 | Received 62 records from 2020-01-03 07:59:54.000 to 2020-01-03 08:01:38.000 (104.0 seconds) and wrote 62 records for ESH20 | 2020-01-03 08:11:48.806 HD Request # 14 | Completion time: 0s | 2020-01-03 08:11:48.810 HD Request # 14 | Intraday data download complete for ESH20. Unique request ID: 13 | 2020-01-03 08:11:48.810 Removing historical data download ID 13. | 2020-01-03 08:11:48.810 Real-time Intraday chart data file updates started for ESH20 | 2020-01-03 08:11:48.810 Opened cached Intraday file: C:\SierraChart\Data\ESH20.scid | 2020-01-03 08:11:48.810 Intraday chart data file opened for ESH20 | 2020-01-03 08:11:48.810 Triggering next historical data download in queue. | 2020-01-03 08:11:48.810 HD Request # 15 | Downloading Intraday chart data for XAUUSD to the file XAUUSD.scid. Service: fxcm | 2020-01-03 08:11:48.810 HD Request # 15 | Download start date-time: 2020-01-03 08:11:28.000 | 2020-01-03 08:11:48.811 HD Request # 15 | Using server: ds4.sierracharts.com port 10150 | 2020-01-03 08:11:48.811 Socket (2) | Creating socket. | 2020-01-03 08:11:48.811 Socket (2) | Connecting to IP: 192.81.56.146. | 2020-01-03 08:11:48.811 Socket (3) | Socket gracefully closed by remote side. | 2020-01-03 08:11:48.845 Socket (3) | Closed. | 2020-01-03 08:11:48.845 HD Request # 15 | Setting DTC encoding to Binary VLS | 2020-01-03 08:11:48.895 HD Request # 15 | Sending historical data logon request message. | 2020-01-03 08:11:48.895 HD Request # 15 | Requesting Intraday data. Start date-time: 2020-01-03 08:11:28. Record interval: 1. Symbol: XAUUSD | 2020-01-03 08:11:49.434 HD Request # 15 | Decompressing data. | 2020-01-03 08:11:49.475 HD Request # 15 | Receiving Intraday data for XAUUSD starting at 2020-01-03 08:11:28 | 2020-01-03 08:11:49.475 HD Request # 15 | Timestamp of first Intraday data file record written: 2020-01-03 08:11:28 | 2020-01-03 08:11:49.475 Socket (2) | CloseSocket call. | 2020-01-03 08:11:49.475 Socket (2) | Shutdown started. Waiting for graceful close. | 2020-01-03 08:11:49.476 Historical data download thread signaled to stop. | 2020-01-03 08:11:49.476 HD Request # 15 | Received 14 records from 2020-01-03 08:11:28.000 to 2020-01-03 08:11:44.000 (16.0 seconds) and wrote 14 records for XAUUSD | 2020-01-03 08:11:49.476 Added 10 Time and Sales records to Intraday data file for XAUUSD after download. | 2020-01-03 08:11:49.479 HD Request # 15 | Completion time: 0s | 2020-01-03 08:11:49.482 HD Request # 15 | Intraday data download complete for XAUUSD. Unique request ID: 14 | 2020-01-03 08:11:49.482 Removing historical data download ID 14. | 2020-01-03 08:11:49.482 Real-time Intraday chart data file updates started for XAUUSD | 2020-01-03 08:11:49.482 Opened cached Intraday file: C:\SierraChart\Data\XAUUSD.scid | 2020-01-03 08:11:49.482 Intraday chart data file opened for XAUUSD | 2020-01-03 08:11:49.482 Triggering next historical data download in queue. | 2020-01-03 08:11:49.482 HD Request # 16 | Downloading Intraday chart data for US30 to the file US30.scid. Service: fxcm | 2020-01-03 08:11:49.482 HD Request # 16 | Download start date-time: 2020-01-03 08:11:28.000 | 2020-01-03 08:11:49.482 HD Request # 16 | Using server: ds3.sierracharts.com port 10149 | 2020-01-03 08:11:49.482 Socket (3) | Creating socket. | 2020-01-03 08:11:49.483 Socket (3) | Connecting to IP: 65.182.172.42. | 2020-01-03 08:11:49.483 Socket (2) | Socket gracefully closed by remote side. | 2020-01-03 08:11:49.516 Socket (2) | Closed. | 2020-01-03 08:11:49.516 HD Request # 16 | Setting DTC encoding to Binary VLS | 2020-01-03 08:11:49.571 HD Request # 16 | Sending historical data logon request message. | 2020-01-03 08:11:49.571 HD Request # 16 | Requesting Intraday data. Start date-time: 2020-01-03 08:11:28. Record interval: 1. Symbol: US30 | 2020-01-03 08:11:49.611 HD Request # 16 | Decompressing data. | 2020-01-03 08:11:49.658 HD Request # 16 | Receiving Intraday data for US30 starting at 2020-01-03 08:11:30 | 2020-01-03 08:11:49.658 HD Request # 16 | Timestamp of first Intraday data file record written: 2020-01-03 08:11:30 | 2020-01-03 08:11:49.659 Socket (3) | CloseSocket call. | 2020-01-03 08:11:49.659 Socket (3) | Shutdown started. Waiting for graceful close. | 2020-01-03 08:11:49.659 Historical data download thread signaled to stop. | 2020-01-03 08:11:49.659 HD Request # 16 | Received 12 records from 2020-01-03 08:11:30.000 to 2020-01-03 08:11:41.000 (11.0 seconds) and wrote 12 records for US30 | 2020-01-03 08:11:49.659 Added 7 Time and Sales records to Intraday data file for US30 after download. | 2020-01-03 08:11:49.662 HD Request # 16 | Completion time: 0s | 2020-01-03 08:11:49.665 HD Request # 16 | Intraday data download complete for US30. Unique request ID: 15 | 2020-01-03 08:11:49.665 Removing historical data download ID 15. | 2020-01-03 08:11:49.665 Real-time Intraday chart data file updates started for US30 | 2020-01-03 08:11:49.665 Opened cached Intraday file: C:\SierraChart\Data\US30.scid | 2020-01-03 08:11:49.666 Intraday chart data file opened for US30 | 2020-01-03 08:11:49.666 Triggering next historical data download in queue. | 2020-01-03 08:11:49.666 HD Request # 17 | Downloading Intraday chart data for USOil to the file USOil.scid. Service: fxcm | 2020-01-03 08:11:49.666 HD Request # 17 | Download start date-time: 2020-01-03 08:11:29.000 | 2020-01-03 08:11:49.666 HD Request # 17 | Using server: ds4.sierracharts.com port 10150 | 2020-01-03 08:11:49.666 Socket (2) | Creating socket. | 2020-01-03 08:11:49.666 Socket (2) | Connecting to IP: 192.81.56.146. | 2020-01-03 08:11:49.666 Socket (3) | Socket gracefully closed by remote side. | 2020-01-03 08:11:49.705 Socket (3) | Closed. | 2020-01-03 08:11:49.705 HD Request # 17 | Setting DTC encoding to Binary VLS | 2020-01-03 08:11:49.757 HD Request # 17 | Sending historical data logon request message. | 2020-01-03 08:11:49.757 HD Request # 17 | Requesting Intraday data. Start date-time: 2020-01-03 08:11:29. Record interval: 1. Symbol: USOil | 2020-01-03 08:11:49.795 HD Request # 17 | Decompressing data. | 2020-01-03 08:11:49.834 HD Request # 17 | Receiving Intraday data for USOil starting at 2020-01-03 08:11:29 | 2020-01-03 08:11:49.834 HD Request # 17 | Timestamp of first Intraday data file record written: 2020-01-03 08:11:29 | 2020-01-03 08:11:49.835 Socket (2) | CloseSocket call. | 2020-01-03 08:11:49.835 Historical data download thread signaled to stop. | 2020-01-03 08:11:49.835 Socket (2) | Shutdown started. Waiting for graceful close. | 2020-01-03 08:11:49.835 HD Request # 17 | Received 11 records from 2020-01-03 08:11:29.000 to 2020-01-03 08:11:42.000 (13.0 seconds) and wrote 11 records for USOil | 2020-01-03 08:11:49.835 Added 3 Time and Sales records to Intraday data file for USOil after download. | 2020-01-03 08:11:49.839 HD Request # 17 | Completion time: 0s | 2020-01-03 08:11:49.842 HD Request # 17 | Intraday data download complete for USOil. Unique request ID: 16 | 2020-01-03 08:11:49.842 Removing historical data download ID 16. | 2020-01-03 08:11:49.842 Real-time Intraday chart data file updates started for USOil | 2020-01-03 08:11:49.842 Opened cached Intraday file: C:\SierraChart\Data\USOil.scid | 2020-01-03 08:11:49.842 Intraday chart data file opened for USOil | 2020-01-03 08:11:49.842 Triggering next historical data download in queue. | 2020-01-03 08:11:49.842 HD Request # 18 | Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm | 2020-01-03 08:11:49.842 HD Request # 18 | Download start date-time: 2020-01-03 08:11:23.000 | 2020-01-03 08:11:49.842 HD Request # 18 | Using server: ds3.sierracharts.com port 10149 | 2020-01-03 08:11:49.842 Socket (3) | Creating socket. | 2020-01-03 08:11:49.842 Socket (3) | Connecting to IP: 65.182.172.42. | 2020-01-03 08:11:49.842 Socket (2) | Socket gracefully closed by remote side. | 2020-01-03 08:11:49.878 Socket (2) | Closed. | 2020-01-03 08:11:49.878 HD Request # 18 | Setting DTC encoding to Binary VLS | 2020-01-03 08:11:49.932 HD Request # 18 | Sending historical data logon request message. | 2020-01-03 08:11:49.932 HD Request # 18 | Requesting Intraday data. Start date-time: 2020-01-03 08:11:23. Record interval: 1. Symbol: EURUSD | 2020-01-03 08:11:49.971 HD Request # 18 | Decompressing data. | 2020-01-03 08:11:50.011 HD Request # 18 | Receiving Intraday data for EURUSD starting at 2020-01-03 08:11:23 | 2020-01-03 08:11:50.011 HD Request # 18 | Timestamp of first Intraday data file record written: 2020-01-03 08:11:23 | 2020-01-03 08:11:50.011 Socket (3) | CloseSocket call. | 2020-01-03 08:11:50.011 Historical data download thread signaled to stop. | 2020-01-03 08:11:50.011 Socket (3) | Shutdown started. Waiting for graceful close. | 2020-01-03 08:11:50.011 HD Request # 18 | Received 6 records from 2020-01-03 08:11:23.000 to 2020-01-03 08:11:43.000 (20.0 seconds) and wrote 6 records for EURUSD | 2020-01-03 08:11:50.012 HD Request # 18 | Completion time: 0s | 2020-01-03 08:11:50.015 HD Request # 18 | Intraday data download complete for EURUSD. Unique request ID: 17 | 2020-01-03 08:11:50.015 Removing historical data download ID 17. | 2020-01-03 08:11:50.015 Real-time Intraday chart data file updates started for EURUSD | 2020-01-03 08:11:50.015 Opened cached Intraday file: C:\SierraChart\Data\EURUSD.scid | 2020-01-03 08:11:50.015 Intraday chart data file opened for EURUSD | 2020-01-03 08:11:50.015 Triggering next historical data download in queue. | 2020-01-03 08:11:50.015 Socket (3) | Socket gracefully closed by remote side. | 2020-01-03 08:11:50.054 Socket (3) | Closed. | 2020-01-03 08:11:50.054 |
| [2020-01-03 13:56:37] |
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This is unusual what we are seeing. For some reason you do not have the authorization for the delayed CME group data feed. Follow these instructions here to resolve: Sierra Chart - Software Login Instructions: Forced Login Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-03 13:57:44
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