Support Board
Date/Time: Mon, 25 Nov 2024 00:19:41 +0000
Sybol
View Count: 1618
| [2013-12-31 17:37:30] |
| robna - Posts: 18 |
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Cannot get Sierra chart to take new quarter. YM-201403-ECBOT. It will not connect and on Chart setting it still has the old year.
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| [2013-12-31 18:32:32] |
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Follow the instructions here to change the symbol of the chart: http://www.sierrachart.com/index.php?l=doc/doc_SwitchingSymbols.html#ChangingChartSymbol If you have trouble connecting to the data and trading server, then post a copy of the Message Log, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-12-31 22:55:54] |
| robna - Posts: 18 |
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Software version: 1068 | 2013-12-31 16:52:11 Usage end date: 2014-01-08 | 2013-12-31 16:52:11 Enabled for: Sierra Chart Historical Data Service. | 2013-12-31 16:52:11 Active service: Interactive Brokers | 2013-12-31 16:52:11 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-12-31 16:52:11 2013-12-31 16:52:11 Local computer clock time | 2013-12-31 16:52:11 2013-12-31 22:52:11 GMT time | 2013-12-31 16:52:11 2013-12-31 16:52:11 Time zone adjusted time | 2013-12-31 16:52:11 Time difference to server time: 0 seconds. | 2013-12-31 16:52:11 Program path: C:\SierraChart\ | 2013-12-31 16:52:11 Data Files path: C:\SierraChart\Data\ | 2013-12-31 16:52:11 OS Version Number: 6.1 | 2013-12-31 16:52:11 Checking for new symbol settings for ib | 2013-12-31 16:52:11 Connecting to IB data and trade server: localhost.. Port 7496. | 2013-12-31 16:52:16 Resolved address Bob-PC to IP 127.0.0.1 | 2013-12-31 16:52:16 The network socket is connected. | 2013-12-31 16:52:16 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2013-12-31 16:52:16 TWS server version: 67 | 2013-12-31 16:52:16 IB: Trader Workstation 9392 or higher is required to connect. TWS server version required: 68 | 2013-12-31 16:52:16 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2013-12-31 16:52:16 To prevent further connection attempts, select 'File >> Disconnect'. | 2013-12-31 16:52:16 Disconnected from IB. | 2013-12-31 16:52:16 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-12-31 16:52:16 Starting TWS auto-login thread. | 2013-12-31 16:52:20 TWS auto-login thread ending. | 2013-12-31 16:52:20 Date Time Of Last Edit: 2013-12-31 23:30:22
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| [2013-12-31 23:30:37] |
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Update Trader Workstation with this link: https://download2.interactivebrokers.com/download/tws40_install_latest.exe Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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