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Date/Time: Fri, 19 Apr 2024 09:00:06 +0000

How to Post a Message for Support

TPO market profile letters

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[2020-01-02 11:26:12] #1 [Go To First Post]
User261786 - Posts: 8
Hi, The data from TPO letters chart and numbers bars has gone. It show an empty screen. I recently made a 3 month payment, Would appreciate help. Date Time Of Last Edit: 2020-01-02 11:32:11


numbers bars.png / V - Attached On 2020-01-02 11:24:47 UTC - Size: 76.88 KB - 266 views

[2020-01-02 18:54:04] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We see you are using Transact and you are running an older version. First thing we want you to do is to update to the current version: Software Download: Fast Update And then open a new chart and add a Numbers Bars study. Do you see any problem with the display of the Numbers bars study? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-02 18:54:17

[2020-01-02 20:14:03] #3 [Go To First Post]
User261786 - Posts: 8
Hi, thank for response yes there is still the same problem.

[2020-01-03 01:24:39] #4 [Go To First Post]
Devil_On_WallStreet - Posts: 67
Having the same issue. I'm 100% done with TransAct/Infinity. It is clear they are trying to push their clients into their new software. I can't do business with a company that screws over their clients for the sake of greed(with a highly inferior product). LOVE SIERRA CHARTS and definitely remaining a loyal user, just with a new broker.

[2020-01-03 04:45:13] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-01-03 23:04:38] #6 [Go To First Post]
User261786 - Posts: 8
I've sent the message log to analysis

[2020-01-04 04:32:09] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We do not see the Message Log. Just post it directly here following the instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-01-13 19:04:51] #8 [Go To First Post]
User261786 - Posts: 8
Software version: 2031 32-bit \| 2020-01-13 13:56:00.744 Enabled for: Sierra Chart Historical Data Service. \| 2020-01-13 13:56:00.744 Allow Support for Sierra Chart Data Feeds is enabled. \| 2020-01-13 13:56:00.744 Current selected Data/Trading service: TransAct WS \| 2020-01-13 13:56:00.744 Custom symbol settings values: disabled \| 2020-01-13 13:56:00.744 Chart Update Interval: 40 \| 2020-01-13 13:56:00.744 Intraday Data Storage Time Unit: 0 \| 2020-01-13 13:56:00.744 Service username command line set: st*** \| 2020-01-13 13:56:00.744 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2020-01-13 13:56:00.744 2020-01-13 20:56:00 Local computer time \| 2020-01-13 13:56:00.744 2020-01-13 18:56:00 Local computer time in UTC \| 2020-01-13 13:56:00.744 2020-01-13 13:56:00 Local computer time in SC Time Zone \| 2020-01-13 13:56:00.744 2020-01-13 18:52:48 Server time in UTC \| 2020-01-13 13:56:00.744 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2020-01-13 13:56:00.744 Program path: C:\SierraChart\SierraChartTransActMA\ \| 2020-01-13 13:56:00.744 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ \| 2020-01-13 13:56:00.744 OS Version Number: 10.0 \| 2020-01-13 13:56:00.745 Locale Setting: C \| 2020-01-13 13:56:00.745 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll, VCValueLevels.dll \| 2020-01-13 13:56:00.745

[2020-01-17 01:21:04] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We apologize for the delay. This log is not complete and does not give us the data we need. Best we just do a remote assistance call. We will follow up with you on this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-26 07:27:14

[2020-01-26 07:15:50] #10 [Go To First Post]
User261786 - Posts: 8
whats next???

[2020-01-26 07:27:50] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Make sure your current telephone number is set here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Let us know when that is done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-26 07:27:57

[2020-01-29 20:58:46] #12 [Go To First Post]
User261786 - Posts: 8
yes, this is the right number

[2020-01-30 15:12:31] #13 [Go To First Post]
John - SC Support - Posts: 30953
We just tried calling you now (17:11 in Israel) but got no answer. Let us know when would be a good time to call. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-01-30 16:08:49] #14 [Go To First Post]
User261786 - Posts: 8
It will be good to call in an hour

[2020-01-30 17:22:05] #15 [Go To First Post]
John - SC Support - Posts: 30953
Called customer. He had already fixed the problem with his TPO charts. But he needed help getting a chartbook to open. We copied the chartbook to the Data directory and it opened just fine. I explained to the customer that he needed to select Edit >> Translate Symbols to Current Service, since the customer is using SC Data - All Services right now and the chartbook was not set to those symbols. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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