Support Board
Date/Time: Tue, 04 Feb 2025 14:46:33 +0000
TPO market profile letters
View Count: 1231
| [2020-01-02 11:26:12] |
| User261786 - Posts: 8 |
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Hi, The data from TPO letters chart and numbers bars has gone. It show an empty screen. I recently made a 3 month payment, Would appreciate help. Date Time Of Last Edit: 2020-01-02 11:32:11
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 numbers bars.png / V - Attached On 2020-01-02 11:24:47 UTC - Size: 76.88 KB - 299 views |
| [2020-01-02 18:54:04] |
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We see you are using Transact and you are running an older version. First thing we want you to do is to update to the current version: Software Download: Fast Update And then open a new chart and add a Numbers Bars study. Do you see any problem with the display of the Numbers bars study? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-02 18:54:17
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| [2020-01-02 20:14:03] |
| User261786 - Posts: 8 |
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Hi, thank for response yes there is still the same problem. |
| [2020-01-03 01:24:39] |
| Devil_On_WallStreet - Posts: 67 |
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Having the same issue. I'm 100% done with TransAct/Infinity. It is clear they are trying to push their clients into their new software. I can't do business with a company that screws over their clients for the sake of greed(with a highly inferior product). LOVE SIERRA CHARTS and definitely remaining a loyal user, just with a new broker.
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| [2020-01-03 04:45:13] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-03 23:04:38] |
| User261786 - Posts: 8 |
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I've sent the message log to analysis
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| [2020-01-04 04:32:09] |
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We do not see the Message Log. Just post it directly here following the instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-13 19:04:51] |
| User261786 - Posts: 8 |
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Software version: 2031 32-bit | 2020-01-13 13:56:00.744 Enabled for: Sierra Chart Historical Data Service. | 2020-01-13 13:56:00.744 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-01-13 13:56:00.744 Current selected Data/Trading service: TransAct WS | 2020-01-13 13:56:00.744 Custom symbol settings values: disabled | 2020-01-13 13:56:00.744 Chart Update Interval: 40 | 2020-01-13 13:56:00.744 Intraday Data Storage Time Unit: 0 | 2020-01-13 13:56:00.744 Service username command line set: st*** | 2020-01-13 13:56:00.744 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-01-13 13:56:00.744 2020-01-13 20:56:00 Local computer time | 2020-01-13 13:56:00.744 2020-01-13 18:56:00 Local computer time in UTC | 2020-01-13 13:56:00.744 2020-01-13 13:56:00 Local computer time in SC Time Zone | 2020-01-13 13:56:00.744 2020-01-13 18:52:48 Server time in UTC | 2020-01-13 13:56:00.744 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-01-13 13:56:00.744 Program path: C:\SierraChart\SierraChartTransActMA\ | 2020-01-13 13:56:00.744 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ | 2020-01-13 13:56:00.744 OS Version Number: 10.0 | 2020-01-13 13:56:00.745 Locale Setting: C | 2020-01-13 13:56:00.745 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll, VCValueLevels.dll | 2020-01-13 13:56:00.745 |
| [2020-01-17 01:21:04] |
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We apologize for the delay. This log is not complete and does not give us the data we need. Best we just do a remote assistance call. We will follow up with you on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-26 07:27:14
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| [2020-01-26 07:15:50] |
| User261786 - Posts: 8 |
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whats next???
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| [2020-01-26 07:27:50] |
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Make sure your current telephone number is set here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Let us know when that is done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-26 07:27:57
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| [2020-01-29 20:58:46] |
| User261786 - Posts: 8 |
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yes, this is the right number
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| [2020-01-30 15:12:31] |
| John - SC Support - Posts: 37688 |
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We just tried calling you now (17:11 in Israel) but got no answer. Let us know when would be a good time to call.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-30 16:08:49] |
| User261786 - Posts: 8 |
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It will be good to call in an hour
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| [2020-01-30 17:22:05] |
| John - SC Support - Posts: 37688 |
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Called customer. He had already fixed the problem with his TPO charts. But he needed help getting a chartbook to open. We copied the chartbook to the Data directory and it opened just fine. I explained to the customer that he needed to select Edit >> Translate Symbols to Current Service, since the customer is using SC Data - All Services right now and the chartbook was not set to those symbols.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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