Support Board
Date/Time: Tue, 04 Feb 2025 02:49:59 +0000
NEED HELP Live data feed
View Count: 655
| [2019-12-30 22:12:18] |
| MassES Trading - Posts: 2 |
|
Having issues with delayed futures data like free trial. Just paid for Package 5. I don't know how to get it working correctly. PLEASE HELP!!!
|
| [2019-12-31 00:48:45] |
| |
|
Open a chart for ESH20 through File >> Find Symbol>> Futures - CME. Instructions: Getting Started, Opening Charts and Basic Trading: Open A Chart Do you see the chart updating? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-31 00:57:47] |
| |
|
Do you need help with this? There should not be any problem. We are happy do a remote assistance session to see what the problem is. We do see that you opened a PayPal dispute for the recent payment. There is no need to do that. Just simply let us know. That is why we ask the question above about whether you see the chart updating. Please answer. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-31 04:29:45] |
| |
|
We will be calling you in the morning to help you with this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-31 16:04:26] |
| |
|
We have issued you the refund by refunding and closing out the PayPal case. We can have someone call you and go over what we think the best option would be for order routing and market data. Please let us know if you want someone to call. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-31 16:04:39
|
To post a message in this thread, you need to log in with your Sierra Chart account: