Support Board
Date/Time: Tue, 04 Feb 2025 02:34:52 +0000
Trading chart Dom
View Count: 794
| [2019-12-27 12:13:15] |
| User968625 - Posts: 260 |
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Hello, I am having an issue with the trading chart Dom. it is not displayed right in multiple charts (see image issue). On another chart, in the same chart book, it looks and works fine (see image) |
 trading doom issue.jpg / V - Attached On 2019-12-27 12:11:34 UTC - Size: 257.17 KB - 275 views trading doom working.jpg / V - Attached On 2019-12-27 12:11:41 UTC - Size: 136.98 KB - 299 views |
| [2019-12-27 13:58:00] |
| Sierra_Chart Engineering - Posts: 18237 |
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We are not sure, but we want you to update to the current version to see if it corrects the problem: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-27 14:09:00] |
| User968625 - Posts: 260 |
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I just did and still the same issue. really strange, there must be some setting that it missing things up but went through ,amy things and can't find a solution
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| [2019-12-27 14:36:03] |
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We need you to provide that chart by following these instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-27 14:49:43] |
| User968625 - Posts: 260 |
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Here it is, I think it might be because I have the main price chart on the bottom region, Can this be dealt with?
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 Dom Issue Chartbook.Cht - Attached On 2019-12-27 14:49:20 UTC - Size: 58.89 KB - 355 views Attachment Deleted. |
| [2019-12-27 14:58:02] |
| User968625 - Posts: 260 |
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and there is another issue, with the upgrade some buttons in the control bar no more has the drwaings see image attached
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| tools menu issue.jpg / V - Attached On 2019-12-27 14:57:56 UTC - Size: 39.25 KB - 339 views |
| [2019-12-29 19:56:21] |
| John - SC Support - Posts: 37688 |
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With regards to the Trading DOM, the issue is that you have the Main Price Chart not in the first region. The Chart DOM is only drawn in the first region. This is not something that will change anytime soon. With regards to the issue of the Control Bar buttons, refer to the information on release 1926 here about that change: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer1926 For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-29 21:19:11] |
| User968625 - Posts: 260 |
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Ok, thank you. that make sense. I wonder, always wanted to ask, if I can have the price on a chart aligned horizontally with the price on the trading dom (both seprate charts but same window). hope that make sense. |
| [2019-12-29 21:36:55] |
| John - SC Support - Posts: 37688 |
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You would want to set the Scale of the Chart to be the same as the Chart DOM. So look at how the Chart DOM is setup and then set your Chart to be the same. Refer to the following: Chart Scale and Scale Adjusting For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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