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Direct MessagesDate/Time: Tue, 07 May 2024 22:50:40 +0000
How do I make contact for paid support
View Count: 533
| [2019-12-24 17:47:09] |
| User297050 - Posts: 50 |
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How do I make contact with Sierra Chart Tech specialists for paid hands on support since I have prepaid funds in my account? I am very confused on this as I made the request under Ticket # 1577128927947 and the response to me sends a link to this page to begin asking all over again. I guess there is a way things are suppose to work and I am trying to figure it out.
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| [2019-12-24 19:47:53] |
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We did find this ticket and you are asking for programming help which we do not provide remote assistance for. We may have someone who can help you though. We will get back to you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-25 03:12:37] |
| User297050 - Posts: 50 |
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I am not sure I actually need new programming as the "Alert" code for autotrading the slope of a moving average was listed in your documentation. I did copy it into the "Alert" tab of the moving average but I can not get simulated trades using the "Chart Replay". So, possibly one of your tech people who understands how this works could remote in and check all my settings to figure out why it does not work for me. Maybe my expectations are too robust for what this "alert" actually does so in that case I do appreciate your trying to find someone to program for me. Thanks, --- Ron
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| [2019-12-27 02:06:11] |
| Programming_autotrading_phonesup - Posts: 59 |
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For remote assistance you can contact me using Direct Messages.
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