Support Board
Date/Time: Mon, 25 Nov 2024 00:46:08 +0000
Indicators - Not authorized
View Count: 1416
| [2013-12-30 17:29:48] |
| spartan forecasts admin - Posts: 21 |
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I am working on adding the indicators to my 5 minute and I am getting an error message in the log that "I am not authorized to use this study". I have attached a copy of the problem. Thanks! |
 13 1230 Chart studies not auth.docx - Attached On 2013-12-30 17:28:55 UTC - Size: 132.44 KB - 486 views Attachment Deleted. |
| [2013-12-30 18:04:01] |
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What is the Sierra Chart Account Name that is being used in this copy of Sierra Chart you have posted an image for?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-12-30 18:13:29] |
| spartan forecasts admin - Posts: 21 |
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[Name Removed]
Date Time Of Last Edit: 2013-12-30 18:19:52
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| [2013-12-30 18:19:13] |
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This is not a valid Account Name. The account name can be found under Help >> About after where it says Registered To:.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-12-30 18:19:32
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| [2013-12-30 18:34:11] |
| spartan forecasts admin - Posts: 21 |
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Sorry its Joey Cipponeri
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| [2013-12-30 19:19:54] |
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The problem was that the studies were set to expire 2013-9-30. We are extending the ending date. Have them restart Sierra Chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-12-30 19:20:05
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| [2013-12-30 20:11:34] |
| spartan forecasts admin - Posts: 21 |
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Thank you!
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| [2013-12-30 20:31:47] |
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No need to say thank you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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