Support Board
Date/Time: Mon, 25 Nov 2024 00:18:52 +0000
1067- error message Symbol expired. Click to perform rollover
View Count: 1948
| [2013-12-30 12:13:07] |
| Joe Hobart - Posts: 89 |
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Getting this on ESH4 YMH4 GCG4 ZSH4. I am using Rithmic. I've tried 1067, setting chart to none, vol based rollover and date based. Still getting good quotes on chart and dom.
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| [2013-12-30 13:20:11] |
| jesslinn - Posts: 108 |
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I also installed 1067. Several futures dates changed to 201609. Once reset, if I change the futures symbol on a chart, a yellow "Symbol Expired. Click to Perform Rollover." comes up. If I do nothing the yellow warnings go away after 30-100 seconds. If I click on the yellow warning then the futures symbols are set to the next further forward futures date. For example if I start an ES 201403 chart and click on the yellow expiration label that comes up, then the future will rollover to 201406. This is using the SC futures feed with IB trading service. |
| [2013-12-30 13:23:37] |
| jesslinn - Posts: 108 |
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Is there anywhere to download previous versions of the Non-CLR Sierra Chart? |
| [2013-12-30 17:15:46] |
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Is your computer's clock set correctly? Otherwise, we see no reason for this problem. We cannot duplicate it. For the charts that were changed to 201609, do you have Automatically Rollover Futures Symbol enabled in Chart Settings? If I click on the yellow warning then the futures symbols are set to the next further forward futures date. This could not be the case unless you press OK in the window that displays when you click on the Symbol is Expired box.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-12-30 17:16:06
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| [2013-12-30 17:21:19] |
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We just duplicated the problem with Interactive Brokers and getting the Symbol Expired message. We are looking into this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-12-30 17:21:44
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| [2013-12-30 17:28:21] |
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We have determined the cause of the problem with the Symbol Expired message. We are putting out a new release now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-12-30 17:42:58] |
| Joe Hobart - Posts: 89 |
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great, thanks!
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| [2013-12-30 17:51:28] |
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This problem is now solved. Update Sierra Chart by selecting Help >> Download Prerelease.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-12-30 17:54:28] |
| Joe Hobart - Posts: 89 |
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prerelease version resolved issue. symbols working fine now, thanks.
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