Support Board
Date/Time: Tue, 04 Feb 2025 02:05:17 +0000
Historical Data with dramatic holes
View Count: 868
| [2019-12-19 14:22:58] |
| User928103 - Posts: 11 |
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I have loaded this Daily chart and I have this problem: I can't change the Data Range (it only accepts 2019-10-07) and I can't change the number of days loaded (it only accepts 1095) My friend MXXXXX, who is your Sierra user, uses the same settings but he can change the dates, change the number of days to load and has no dramatic holes in the chart. I ask you to help me as soon as possible. |
| [2019-12-19 14:26:28] |
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Provide an image of the chart or Trade DOM, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-20 13:59:26] |
| User928103 - Posts: 11 |
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http://www.sierrachart.com/image.php?Image=1576849575697.png http://www.sierrachart.com/image.php?Image=1576849804849.png I'm literally going crazy. Today my Sierra charts only upload data up to 2019-12-12 on the 15 minute chart and only until 2019-11-14 on the Market Profile. You can see both graphs. I tried to change the Days to Load, but whatever figure I put in ... he only charges me these few days. I also tried to do Edit / Download data ... The graphics have gone crazy. I closed and reopened the Sierra but I find myself in this painful situation and I cannot find a remedy. I ask you to intervene immediately because I'm going crazy. I have had many data feed, even mediocre ones, like Transact ... but I have never found myself in such a drama, as with this Denali data feed. Please take immediate action. |
| [2019-12-20 14:04:06] |
| User928103 - Posts: 11 |
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http://www.sierrachart.com/image.php?Image=1576850611659.png
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| [2019-12-20 14:45:30] |
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When those charts are open, select Edit >> Translate Symbols to Current Service. And then we want you to fully re-download the data for all contract months for the symbols that are not displaying properly. Instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data And only provide one chart to us at a time. We do not want to get confused with so many different images. For example we do not see any problem with this: http://www.sierrachart.com/image.php?Image=1576849804849.png Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-20 14:45:59
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| [2019-12-20 15:00:53] |
| User928103 - Posts: 11 |
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You do not see any problem with this chart????? I have charged 50 days but I visualize only 5 day!! |
| [2019-12-20 15:06:53] |
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There is no way we can know that. Is there a scrollbar at the bottom of the chart? Could we call and use a remote assistance session to look at this? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-20 16:29:29] |
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We want to help you with this. We do not need to do a voice call but we can use Team viewer for remote assistance. Could you please select Help >> Accept Remote Assistance from within Sierra Chart. You will then see a Team viewer window after a few seconds. We need the ID and password. Provide it through an account support ticket here: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-21 04:20:27] |
| Sierra_Chart Engineering - Posts: 18237 |
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Make sure the scrollbar on the chart is enabled: Chart Menu: Show Scrollbar (Chart menu) And refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Downloading/Viewing More Historical Intraday Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-21 15:29:03] |
| User928103 - Posts: 11 |
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Hello Support Board, first of all thank you for your interest and for your kindness. I followed your instructions and I opened a ticket. In this Ticket, I have communicated my ID and Pass. here is the text: "Hello Staff, Sierra Chart Engineering has instructed me to open a ticket because I need to receive Remote Assistance. They asked me to give you my ID and password to log in. ID: Mirko Bettoli Pass: xxxxxxxxxxxxxxx I would like to receive remote assistance on Monday 23, during the American morning or early afternoon (time compatible with the time zone of Rome, Italy). I hope I have followed the instructions correctly. Thanks for the assistance and best wishes for a Merry Christmas to all of you. Mirko " |
| [2019-12-23 03:15:03] |
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Yes we will follow-up with you on Monday. We will ask again at that time for the team viewer ID and password.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-23 15:33:42] |
| User928103 - Posts: 11 |
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Hello Support, I would be ready for remote assistance. Do I have to send my user and pass here? |
| [2019-12-23 16:02:52] |
| John - SC Support - Posts: 37688 |
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Please use the Account Support Ticket that you started for this. We have responded there where we need your Team Viewer ID and Password. The information for what we need is in that Account Support Ticket.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-23 17:14:14] |
| John - SC Support - Posts: 37688 |
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Redownloaded the data for the contracts and everything is looking fine now. Customer did state that after he closes and reopens the next day, the data holes show up again. He will check tomorrow to see if there is an issue. Just keep in mind the early close for the Christmas Eve Holiday on Tuesday December 24 and that the CME is closed during the day for Christmas on December 25. It will open in the evening for the December 26 trading day. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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