Support Board
Date/Time: Tue, 04 Feb 2025 00:00:39 +0000
No live data feed
View Count: 596
| [2019-12-18 17:13:45] |
| User575399 - Posts: 326 |
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New to Sierra charts. I paid for live data feed for some reason Im still getting delayed data
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| [2019-12-18 17:22:13] |
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What futures trading/brokerage service do you use? For the reason why we ask this question, refer to: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges (Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-18 17:24:16] |
| User575399 - Posts: 326 |
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I use TD ameritrade
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| [2019-12-18 17:54:56] |
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We will get back to you on this. First you need to switch to the Denali Exchange Data Feed. You cannot be using the Sierra Chart Exchange Data Feed which you activated. And we also need to get a TD Ameritrade account statement from you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-18 17:57:11] |
| User575399 - Posts: 326 |
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But I already paid for the Exchange data feed. What TD ameritrade statement do you need?
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| [2019-12-18 18:04:07] |
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It does not matter whether you have paid or not. The CME does not allow the data unless there is a confirmed trading account. We will get back to you on this. We have a facility for you to upload a statement. We are just finishing up on that. We will get back to as to what the statement needs to show. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-18 18:09:45] |
| SC Support - Posts: 1925 |
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Hi there, I missed you with my call just now, please let me know when I can call again.
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| [2019-12-18 19:46:23] |
| SC Support - Posts: 1925 |
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Spoke to the Client, we are going to continue our conversation tomorrow. Thank you
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