Support Board
Date/Time: Sun, 24 Nov 2024 23:19:39 +0000
SC 1010 with FXCM(FIX): Near-freeze by log overflow
View Count: 1298
| [2013-12-29 17:08:07] |
| kraut - Posts: 20 |
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Every time around big-impact news-releases, SC seems to be under fire by certain events that can't be written fast enough to the log. Consequence: SC nearly freezes, orders and positions can't be managed anymore, viewing or changing charts is virtually impossible. See log file attached (Jakarta time zone). Could you please implement a better way to handle the problematic FIX message? This is not a pressing issue. I am currently switching to FXCM Trading Station 2 in critical times. Would be nice to be able to use Sierra Chart at all time as a master platform. Date Time Of Last Edit: 2013-12-29 17:30:20
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 2013-12-06-sc-log.txt - Attached On 2013-12-29 17:07:27 UTC - Size: 2.37 MB - 505 views |
| [2013-12-29 19:40:14] |
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This problem was solved many months ago. Update Sierra Chart as soon as possible, preferably today. Please keep Sierra Chart up-to-date. We are on top of Sierra Chart development, and we take care of problems like this immediately. This should have been brought to our attention when you first had it, and we will have told you that we had solved it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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