Support Board
Date/Time: Mon, 03 Feb 2025 22:38:02 +0000
slight color change of candlesticks when changing tabs in the trade window
View Count: 898
| [2019-12-16 11:32:12] |
| User381557 - Posts: 12 |
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I am noticing a slight color change of the candlesticks when switching between tabs in the trade window. I recently bought a new monitor and upgraded to the newest version of windows which has somehow caused this "glitch" to occur. Would you be able to offer any pointers on how to correct this? It's just annoying is all. I have attached 2 images showing the slight changes in color of the candlesticks. *Fixed* The issue was caused when the monitor was set to 5120x1400 at anything higher than 60hz when paired with my nvidia gtx980 graphics card which officially does not support resolutions and refresh rates that high. Setting the monitor to 5120x1400 at 60hz fixes the color issue. Date Time Of Last Edit: 2020-09-18 15:34:26
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 Sierrachart_main_tab.png / V - Attached On 2019-12-16 11:29:32 UTC - Size: 151.83 KB - 253 views Sierrachart_other_tabs.png / V - Attached On 2019-12-16 11:29:39 UTC - Size: 146.46 KB - 250 views |
| [2019-12-16 14:32:45] |
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It does not make technical sense for there to be a color change. That really is impossible and we do not see the color change from those chart images. So you need to contact the manufacturer of the monitor and ask them about this. It sounds like something is wrong with it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-16 14:33:00
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| [2019-12-16 17:12:37] |
| User381557 - Posts: 12 |
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I have attached photos taken of the monitor instead of screenshots I used previously. The red bars darken and brighten when I switch between tabs in the trade window. I have no color issues whatsoever in any other programs, the monitor runs great. Just this one instance in sierrachart seems to do that.
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| maintab.jpg / V - Attached On 2019-12-16 17:10:06 UTC - Size: 7.66 MB - 272 views |
| [2019-12-16 18:09:09] |
| Sierra_Chart Engineering - Posts: 18234 |
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This is not a Sierra Chart issue and we are declining further support here.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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