Support Board
Date/Time: Mon, 03 Feb 2025 22:45:10 +0000
Symbol Unknown
View Count: 714
| [2019-12-15 17:34:01] |
| fobglobal - Posts: 51 |
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I updated to version 2027, but when the data is downloading appears a message Symbol is unknown. But the data seems ok. Is there something wrong? Thanks |
Snap.jpg| [2019-12-15 23:30:03] |
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Your Sierra Chart account is expired and we have no context related to that message. You need to log into this support board with Help >> Support Board and let us know when that is done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-16 14:30:57] |
| fobglobal - Posts: 51 |
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Hi It is Done, but I cannot reply from there. |
| [2019-12-16 14:37:06] |
| User976943 - Posts: 39 |
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I updated account info, is it Ok? Thanks |
| [2019-12-16 14:42:46] |
| User976943 - Posts: 39 |
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I updated to v2028, but the Symbol unknown window still appears at the start. after that everything seems to be working ok. thanks |
| [2019-12-16 14:51:19] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-16 15:03:11] |
| User976943 - Posts: 39 |
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Software version: 2028 64-bit | 2019-12-16 09:01:30.207 Enabled for: Sierra Chart Historical Data Service. | 2019-12-16 09:01:30.207 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-12-16 09:01:30.207 Current selected Data/Trading service: TransAct WS | 2019-12-16 09:01:30.207 Custom symbol settings values: disabled | 2019-12-16 09:01:30.207 Chart Update Interval: 500 | 2019-12-16 09:01:30.207 Intraday Data Storage Time Unit: 0 | 2019-12-16 09:01:30.207 Service username command line set: fo*** | 2019-12-16 09:01:30.207 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-12-16 09:01:30.207 2019-12-16 10:01:30 Local computer time | 2019-12-16 09:01:30.207 2019-12-16 15:01:30 Local computer time in UTC | 2019-12-16 09:01:30.207 2019-12-16 09:01:30 Local computer time in SC Time Zone | 2019-12-16 09:01:30.207 2019-12-16 14:38:32 Server time in UTC | 2019-12-16 09:01:30.207 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-12-16 09:01:30.207 Program path: C:\SierraChart\SierraChartTransActMA\ | 2019-12-16 09:01:30.207 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ | 2019-12-16 09:01:30.207 OS Version Number: 10.0 | 2019-12-16 09:01:30.208 Locale Setting: C | 2019-12-16 09:01:30.208 DLLs: HindsightTrading.dll, HindsightTradingLevels.dll, HoffmanStarter.dll, kiwi10.dll, kiwi12.dll, kiwi8.dll, kiwi8a.dll, Top9Trader.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, VCValueLevels.dll | 2019-12-16 09:01:30.209 File >> Disconnect selected. | 2019-12-16 09:01:43.302 Price Websocket socket (3) | CloseSocket call. | 2019-12-16 09:01:43.309 Price Websocket | WebSocket closed. | 2019-12-16 09:01:43.309 Orders Websocket socket (2) | CloseSocket call. | 2019-12-16 09:01:43.309 Orders Websocket | WebSocket closed. | 2019-12-16 09:01:43.309 Price Websocket socket (3) | Write in progress. Shutdown being delayed. | 2019-12-16 09:01:43.309 Orders Websocket socket (2) | Write in progress. Shutdown being delayed. | 2019-12-16 09:01:43.309 TransAct WS | Disconnected. | 2019-12-16 09:01:43.310 Price Websocket socket (3) | Write has completed. Shutdown being performed. | 2019-12-16 09:01:43.415 Price Websocket socket (3) | Shutdown started. Waiting for graceful close. | 2019-12-16 09:01:43.415 Price Websocket socket (3) | Socket gracefully closed by remote side. | 2019-12-16 09:01:43.515 Price Websocket socket (3) | Closed. | 2019-12-16 09:01:43.515 Orders Websocket socket (2) | Socket gracefully closed by remote side. | 2019-12-16 09:01:43.705 Orders Websocket socket (2) | Write has completed. Shutdown being performed. | 2019-12-16 09:01:43.705 Orders Websocket socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2019-12-16 09:01:43.705 Orders Websocket socket (2) | Closed. | 2019-12-16 09:01:43.705 Price Websocket | Connecting to WebSocket server priceapi2.transactfutures.com:1875 | 2019-12-16 09:02:10.701 Price Websocket socket (1) | Creating socket. Using TLS 1.2. | 2019-12-16 09:02:10.715 Price Websocket socket (1) | Connecting to IP: 208.97.219.197. | 2019-12-16 09:02:10.715 Price Websocket | Opening WebSocket. | 2019-12-16 09:02:10.812 Price Websocket | Sending WebSocket handshake. | 2019-12-16 09:02:10.812 Price Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-12-16 09:02:11.144 Price Websocket | Server header | Upgrade: WebSocket | 2019-12-16 09:02:11.144 Price Websocket | Server header | Connection: Upgrade | 2019-12-16 09:02:11.144 Price Websocket | Server header | Sec-WebSocket-Accept: PI6N49D/FZtXIdf/MCqDZDMGV4g= | 2019-12-16 09:02:11.144 Price Websocket | Server header | Sec-WebSocket-Protocol: priceapi | 2019-12-16 09:02:11.144 Price Websocket | Server header | | 2019-12-16 09:02:11.144 Price Websocket | Web socket state is now open. | 2019-12-16 09:02:11.144 Orders Websocket | Connecting to WebSocket server api4.transactfutures.com:443 | 2019-12-16 09:02:11.778 Orders Websocket socket (2) | Creating socket. Using TLS 1.2. | 2019-12-16 09:02:11.794 Orders Websocket socket (2) | Connecting to IP: 208.97.219.220. | 2019-12-16 09:02:11.794 Orders Websocket | Opening WebSocket. | 2019-12-16 09:02:11.906 Orders Websocket | Sending WebSocket handshake. | 2019-12-16 09:02:11.906 Orders Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-12-16 09:02:12.206 Orders Websocket | Server header | Upgrade: WebSocket | 2019-12-16 09:02:12.206 Orders Websocket | Server header | Connection: Upgrade | 2019-12-16 09:02:12.206 Orders Websocket | Server header | Sec-WebSocket-Accept: DBfwSaX1dlhn2PYupIiTk4qBu+w= | 2019-12-16 09:02:12.206 Orders Websocket | Server header | Sec-WebSocket-Protocol: order | 2019-12-16 09:02:12.206 Orders Websocket | Server header | | 2019-12-16 09:02:12.206 Orders Websocket | Web socket state is now open. | 2019-12-16 09:02:12.206 TransAct WS | Sending orders connection logon message. | 2019-12-16 09:02:12.206 TransAct WS | Connected to data and trading server. | 2019-12-16 09:02:12.628 Triggering next historical data download in queue. | 2019-12-16 09:02:12.628 Triggering next historical data download in queue. | 2019-12-16 09:02:12.628 Triggering next historical data download in queue. | 2019-12-16 09:02:12.629 Triggering next historical data download in queue. | 2019-12-16 09:02:12.629 Using SC exchange feed2. Symbol: CL?# | 2019-12-16 09:02:12.653 TransAct WS | Starting real-time market data updates for: CLF0. ID: 5294 Service code: TransAct.Trading | 2019-12-16 09:02:12.653 TransAct WS | Requesting security definition data for: CLF0. ID: 5294 | 2019-12-16 09:02:12.653 Using SC exchange feed2. Symbol: CL?# | 2019-12-16 09:02:12.653 Added historical Intraday data request for CLF0 to the queue. | 2019-12-16 09:02:12.653 Intraday data recording state for symbol CLF0 is set to download 'Pending'. | 2019-12-16 09:02:12.653 Triggering next historical data download in queue. | 2019-12-16 09:02:12.653 Delaying start of download for CLF0 | 2019-12-16 09:02:12.715 TransAct WS | Orders subscribe response. Status: 4. Topics: order | 2019-12-16 09:02:12.731 TransAct WS | Orders subscribe response. Status: 16. Topics: order|contract | 2019-12-16 09:02:12.731 Symbol Error - CLF0 is unknown, unavailable, or improperly formatted. 0 | 2019-12-16 09:02:12.759 TransAct WS | Orders subscribe response. Status: 2048. Topics: order|contract|heartbeat | 2019-12-16 09:02:12.872 Using SC exchange feed2. Symbol: CL?# | 2019-12-16 09:02:12.890 TransAct WS | Starting real-time market data updates for: CLG0. ID: 5306 Service code: TransAct.Trading | 2019-12-16 09:02:12.890 TransAct WS | Requesting security definition data for: CLG0. ID: 5306 | 2019-12-16 09:02:12.890 Symbol Error - CLG0 is unknown, unavailable, or improperly formatted. 0 | 2019-12-16 09:02:12.984 HD Request # 5 | Downloading Intraday chart data for CLF0 to the file CLF0.scid. Service: TransAct.Trading | 2019-12-16 09:02:13.044 HD Request # 5 | Download start date-time: 2019-12-16 09:01:42.000 | 2019-12-16 09:02:13.044 HD Request # 5 | Using server: ds4.sierracharts.com port 10149 | 2019-12-16 09:02:13.045 Socket (3) | Creating socket. | 2019-12-16 09:02:13.057 Socket (3) | Connecting to IP: 192.81.56.146. | 2019-12-16 09:02:13.057 HD Request # 5 | Setting DTC encoding to Binary VLS | 2019-12-16 09:02:13.290 HD Request # 5 | Sending historical data logon request message. | 2019-12-16 09:02:13.290 HD Request # 5 | Requesting Intraday data. Start date-time: 2019-12-16 09:01:42. Record interval: 0. Symbol: CLF0 | 2019-12-16 09:02:13.889 HD Request # 5 | Decompressing data. | 2019-12-16 09:02:14.001 HD Request # 5 | Receiving Intraday data for CLF0 starting at 2019-12-16 09:01:42 | 2019-12-16 09:02:14.001 HD Request # 5 | Timestamp of first Intraday data file record written: 2019-12-16 09:01:43 | 2019-12-16 09:02:14.001 Socket (3) | CloseSocket call. | 2019-12-16 09:02:14.001 Socket (3) | Shutdown started. Waiting for graceful close. | 2019-12-16 09:02:14.001 Historical data download thread signaled to stop. | 2019-12-16 09:02:14.001 HD Request # 5 | Received 140 records from 2019-12-16 09:01:42.000 to 2019-12-16 09:02:13.009 (31.0 seconds) and wrote 138 records for CLF0 | 2019-12-16 09:02:14.001 HD Request # 5 | Completion time: 1s | 2019-12-16 09:02:14.003 HD Request # 5 | Intraday data download complete for CLF0. Unique request ID: 6 | 2019-12-16 09:02:14.003 Removing historical data download ID 6. | 2019-12-16 09:02:14.003 Real-time Intraday chart data file updates started for CLF0 | 2019-12-16 09:02:14.003 Intraday chart data file opened for CLF0 | 2019-12-16 09:02:14.003 Triggering next historical data download in queue. | 2019-12-16 09:02:14.003 Socket (3) | Socket gracefully closed by remote side. | 2019-12-16 09:02:14.120 Socket (3) | Closed. | 2019-12-16 09:02:14.121 Chart #3 has tagged chart #4 for full recalculation. Chartbook: Fob CL wQB Dic2019 F0 64b V1.cht | 2019-12-16 09:02:14.203 Chart #3 has tagged chart #5 for full recalculation. Chartbook: Fob CL wQB Dic2019 F0 64b V1.cht | 2019-12-16 09:02:14.203 CLF0 [C] Aligned Renko 6t #4 | Performing a full recalculation because it has been tagged. Chartbook: Fob CL wQB Dic2019 F0 64b V1.cht | 2019-12-16 09:02:14.225 Chart #4 has tagged chart #5 for full recalculation. Chartbook: Fob CL wQB Dic2019 F0 64b V1.cht | 2019-12-16 09:02:14.284 CLF0 [C] Aligned Renko 3t #5 | Performing a full recalculation because it has been tagged. Chartbook: Fob CL wQB Dic2019 F0 64b V1.cht | 2019-12-16 09:02:14.338 Opened cached Intraday file: C:\SierraChart\SierraChartTransActMA\Data\CLF0.scid | 2019-12-16 09:02:19.263 |
| [2019-12-16 15:34:35] |
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We see the reason for the problem. We will resolve this in the next release. You can safely disregard the message
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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