Support Board
Date/Time: Mon, 03 Feb 2025 22:55:29 +0000
Replay issue.
View Count: 771
| [2019-12-12 16:54:39] |
| User542392 - Posts: 1 |
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Hi. I have a great problem with replay chart function on your platform. It has been working some time ago, (a couple of days), however it doesn't anymore. Trere was a small problem with this function earlier. It played the chart for some time then stopped an after a restart od the platform it worked again, so it wasn't so much trouble to bother you. Now, (yesterday), it stopped for good. I mean even after the restart of the platform and computer too it doesn't work. After give the same link number to 3 charts, (Chart of Crude oil, (CL), the same chart and different time frames), and pressing play the chart goes to this place in the past I want to play from however doesnt play. I have reinstal my platform twice. For the first time for wersion 1982 that I had previously and now for the latest version. In both case I didn't acheive any positive results. Please help me. |
| [2019-12-16 03:02:24] |
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We want you to re-download all of the data in the chart following these instructions: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Go through the step-by-step instructions here: Replaying Charts: Basic Chart Replay Instructions And in particular follow step 10. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-16 07:18:06] |
| User463693 - Posts: 5 |
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Although I have done this all steps before you replayed me for my issue there was no effect. Tooday I did NOTHING just play the replay and it works. Anyay thank you for your support and help.
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