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Date/Time: Fri, 19 Apr 2024 15:13:01 +0000



Delay on bitmex

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[2019-12-09 16:55:16]
User831689 - Posts: 3
Today i see delay between bitmex web interface and sierra, and its not 1-2 sec, it was 5 min !
how could that be?
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[2019-12-10 13:29:49]
Sierra Chart Engineering - Posts: 104368
If you reconnect to the data feed:

File Menu: Procedure to Reconnect to the Data and Trade Servers

And the lag goes away, then the lag is due to your Internet connection between your computer and the server. Or some other cause on your side.

Or it could have been a lag from the BitMex server to our server, unlikely. We have not seen anything like that before. The issue would not have been with Sierra Chart systems. It could not be.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-12-10 13:30:27

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