Support Board
Date/Time: Mon, 03 Feb 2025 20:03:51 +0000
Error downloading chart data
View Count: 982
| [2019-12-09 15:35:08] |
| User171875 - Posts: 1 |
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Hello: I can´t update the charts, error downloading chart data, i try to update the software to prerelease versión, then again to current versión but it doesn´t work, i can´t get the data in the chart |
| [2019-12-09 15:35:17] |
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Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support |
| [2019-12-09 20:34:44] |
| User420866 - Posts: 1 |
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I had a 2 week free trial. Then paid $50 on 11/19/19 but still no access to Sierra Chart. Where did my $50 go if I can't access the charts. Either give me an active account or send my $50 back!!!!
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| [2019-12-09 22:17:55] |
| John - SC Support - Posts: 37684 |
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User420866 - Please post your question as a new thread, as this is a separate topic from the original post.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-10 14:05:30] |
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In regards to post #3, what service package did you want? We do see the 50 USD on your Sierra Chart account. You just need to activate a service package here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation The list of service packages is here: Description of Service Packages and Pricing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-10 14:06:09
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| [2019-12-10 14:08:37] |
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In regards to post #1, we want you to update to the current version: Software Download: Fast Update And after that follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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